End of support for the Microsoft Health Dashboard applications and services: FAQ

Applies to: Band

Microsoft has announced the end of support for the Microsoft Health Dashboard applications and services. This document contains important dates and information regarding the end of support.

On 5/31/2019, the Microsoft Health Dashboard site will be shut down and Microsoft Band applications will be removed from the Microsoft Store, Google Play, and Apple App store. 

What’s happening to the Microsoft Health Dashboard?

The Microsoft Health Dashboard applications and services are being discontinued and will no longer be available after 5/31/2019. Microsoft Band device users can continue to use their devices, though web connected features will not be available.

How can I get my data?

Users of the Microsoft Health Dashboard will be able to export their data using export tools on the site until 5/31/2019. Instructions for exporting your data are available at https://support.microsoft.com/help/4000335.

Can I transfer my data to another service or wearable?

Users of the Microsoft Health Dashboard will be able to export their data using export tools on the site until 5/31/2019. Instructions for exporting your data are available at https://support.microsoft.com/help/4000335.

Other providers may provide capabilities to help import activity data exported from the Health Dashboard. 

What happens to my data in Microsoft Health Dashboard?

All data in the Microsoft Health Dashboard will be deleted on 5/31/2019. 

What happens to data on partner sites like Strava or RunKeeper?

Please refer to partner sites regarding data sync’ed to Health Dashboard partners. 

I’d like to delete my data from the service, how do I do that?

Users wishing to completely delete their data from the Microsoft Health Dashboard can review the Microsoft Band Data Privacy notice at https://privacy.microsoft.com/band-phone-app-your-data

To delete the information from your Microsoft account, please contact us.

What happens to the Phone app?

The Microsoft Band phone app will no longer work after the Health Dashboard service is disabled. 

I’d like to delete my data from the phone app, how do I do that?

To delete all data from your phone

  1. Open the Microsoft Band app and tap Menu > My Microsoft Band > Unregister your Band.
  2. Remove the Microsoft Band app from your phone

Note that some phones back up app data in the cloud. Please check your phone settings to ensure additional copies of application data are properly removed.

Will I still be able to use my Microsoft Band?

Yes, but functionality will be limited to what’s available on the Band device. Capabilities provided by the cloud or the phone app will no longer function. 

Band users will still be able to:

  • Record and track daily health information (daily steps, heart rate, basic workouts)
  • Record activity data (runs, bike rides, hikes, etc)
  • Track sleep
  • Set alarms

Note: Resetting the device after the service been discontinued will make it impossible to set up the device again. Only perform this step once you have finished using the Band.

I’d like to delete my data from the Band, how do I do that?

On your Band, tap the Settings Tile 

The Settings Tile
 ​​​> Power 
Power icon
. Then swipe left, tap Reset Device, and tap Yes when asked if you want to erase all data.
Note: Resetting the device after the service been discontinued will make it impossible to set up the device again. Only perform this step once you have finished using the Band.

Eligibility for a refund

Certain Band users will be eligible to receive a refund according to the below terms. Eligible users are users that either:

  1. Have a Band that is covered under its Limited Warranty; OR
  2. Are Active Users. An Active User is defined as a user who has worn the Band on their wrist and completed a data sync from the Band to the Health Dashboard between 12/1/2018 and 3/1/2019. 

All eligible users will receive an email with refund instructions. Refunds will be processed for the following amounts:

  • Band 1: $79.99
  • Band 2: $175

Refunds must be claimed by 8/30/2019.