Can't make an outbound emergency call by using Skype for Business on Mac if LBR is enabled

Applies to: Skype for Business Server 2019Skype for Business Server 2015

Symptoms


In a Microsoft Skype for Business Server 2019 or Skype for Business Server 2015 environment, you're located in a network site that's enabled for Location-Based Routing (LBR). When you make an outbound emergency call by using a Skype for Business on Mac client, the call fails. In addition, the Skype for Business for Windows client isn't affected.

Cause


This issue occurs because Skype for Business Server doesn't assign a correct policy to the user to send the calls through in this situation.

Resolution


To fix this issue, install one of the following updates: