Update installations stop responding or never show completion in Configuration Manager, version 1810

System Center Configuration Manager (current branch - version 1810)

Symptoms


Software update installations may stop responding or never return a completion status during task sequence execution or typical software updates management (SUM). This issue typically occurs when many updates are being installed, usually a mix of Office and Windows updates.

Different symptoms may be reported in the log files to indicate that this issue is being experienced.

For task sequence execution and the Install Software Updates task sequence step, the following message is repeated for the InstallSWUpdate component in the Smsts.log file:


Also, the WUAHandler.log file may indicate that the installation of all updates is successful. However, the completion status is never returned.

For typical SUM, different symptoms may be logged. The update installations may never start, and all updates may be stuck in a "ciStateDownloading" state. Additionally, entries that resemble the following for all updates may be logged in the UpdatesDeployment.log file:


Note In some environments, the update installation process can stop responding later. Restarting the SMS Agent Host service (Ccmexec.exe). could enable the process to continue.

This issue most frequently occurs on Windows 10, version 1709. However, other versions of Windows may also be affected.

For more information about the symptoms that you might experience when this issue occurs, see the following Knowledge Base article:

4491117 Update installations to clients stop responding in Configuration Manager, version 1810 or 1806

Update information for System Center Configuration Manager, version 1810


This update is available for installation in the Updates and Servicing node of the Configuration Manager console on version 1810 sites that have the following update installed:

4486457 Update rollup for System Center Configuration Manager current branch, version 1810

If the service connection point is in offline mode, you must reimport the update so that it is listed in the Configuration Manager console.

For more information, see Install in-console updates for Configuration Manager.

The Configuration Manager client is updated to version 5.00.8740.1031 after this update is installed.

Prerequisites

You must have System Center Configuration Manager, version 1810 installed to apply this update.

Restart information

You do not have to restart the computer after you apply this update.

Update replacement information

This update does not replace any previously released update.

File information

References


Install in-console updates for Configuration Manager

Learn about the terminology Microsoft uses to describe software updates.