FAQ about Extended Security Updates for Windows 7 Content provided by Microsoft Applies to: Windows 7Windows 7 Enterprise ESUWindows 7 Professional ESUWindows 7 Ultimate ESU More Select Product Version All Products This article is intended for use by IT professionals. If you're looking for information for home users, see Windows 7 support ended on January 14, 2020. General information Show All What do Windows 7 ESU include? Which editions of Windows 7 are eligible for ESU? When will the ESU offer be available? ESU purchasing Show All Is there a deadline for organizations to purchase ESU for Windows 7? How does the ESU purchasing transaction work for CSP Partners? How can EDU customers purchase Windows 7 ESU? Who should I contact for more information about pricing and ordering for Windows 7 ESU? What is the SKU called in CSP? Does Windows 7 ESU renew automatically for year two? What are the coverage dates for the three Windows 7 ESU SKUs? Is there a minimum purchase requirement for Windows 7 ESU? Is Software Assurance (SA) required to take advantage of ESU? Are there any plans to release a separate Windows 7 ESU SKU for CSP customers who have active Software Assurance? How will licensing work for Windows 7 ESU in virtual machine environments? Will ESU be available through Unified Support? Will ESU be available through the Microsoft Products & Services Agreement (MPSA)? ESU coverage Show All Does this offer also apply to Windows XP, Windows Vista, or earlier versions? Will the Windows 7 ESU include updates for .NET Framework? If so, which version? Do Windows 7 Embedded products qualify? Can Windows 7 Pro OEM customers purchase Windows 7 ESU? Windows 7 VMs hosted in Azure receive free ESU. How are updates delivered to these VMs? Will Microsoft Security Essentials (MSE) continue to protect my computer after end of support? Are System Center Endpoint Protection (SCEP) Virus Definition updates for Windows 7 covered by ESU? Is technical support included? Can customers get technical support on-premises for Windows 7 after the end-of-support date if they do not purchase ESU? Can an organization that purchases ESU use its Unified or Premier Support agreements to submit support incidents? Can customers use their Premier/Unified contracts to contact support if they have purchased ESU from a CSP Partner? Can partners submit support incidents on behalf of their customers? How are ESU customers entitled for support? Can they submit tickets online by using support.microsoft.com or Services Hub? How do partners obtain support? Can they use Service Hub to submit tickets online? How do tech routers know who has purchased ESU? What type of response should customers expect if they encounter an issue that requires a new feature? After customers purchase ESU, will Microsoft help troubleshoot issues that are not related to an extended security update? What type of response should customers expect when they request support for a product that is covered by ESU? Is Internet Explorer 11 covered under Windows 7 ESU? When will security updates be delivered for customers who have purchased Windows 7 ESU? Is there any advance notification of security updates for Windows 7 ESU? Where can I learn more about the specific security updates that have been issued for Windows 7 ESU? ESU deployment Show All Are there any prerequisites for deploying ESU? How can organizations install and activate the Windows 7 ESU MAK key? Why are the ESU License Preparation Packages necessary? How will Microsoft deliver ESU for organizations that purchase through volume licensing (VL)? Will organizations have to have a new MAK key for each of the three years that ESU is available? If an organization has to reinstall Windows 7, how will the additional activation of ESU be managed? What delivery options are available for Extended Security Updates? How can a customer find out how many activations are left on their ESU MAK key? Can VAMT be run on a virtual client? If VAMT is run on a virtual client for Windows 7 ESU deployment, does the VAMT host VM have to remain running after activating all the Windows 7 clients, or can it be decommissioned? Will the number of activations that are available by using an ESU MAK key be limited? The number of activations shown in VLSC is less than the number that our organization purchased. How can I request the correct number? If an organization needs additional activations of ESU (for example, if they have to reinstall Windows 7 or reimage a device), how will those additional activations be managed? Can customers activate Windows 7 ESU through a phone? Last Updated: 20 Feb 2020 Was this information helpful? Yes No Tell us what we can do to improve the article Submit Thanks! Your feedback will help us improve the support experience.