Transaction Amounts are all Zeros in the Text File for Safe Pay in Microsoft Dynamics GP

Applies to: Dynamics GP 2010Dynamics GP 2013Microsoft Dynamics GP 2015

TechKnowledge Content


SUMMARY

The dollar amount for all transactions are populated with zeros in the text file when processing the Safe Pay upload.



CAUSE

The configurator was not set up correctly. The codes entry was not completed. In the Transaction Types Entry window, neither the Voids nor the Checks had a Matching Code set up, and the Voids Zero Amounts check box was selected. Therefore, the system was not able to distinguish between the checks and the voids, so it generated zeros for both checks and voids.



RESOLUTION

1. Go to Microsoft Dynamics GP | Tools | Routines | Financial | Safe Pay | Configurator and select your configurator.

2. Click on Codes Entry | Transaction Codes Entry to open the Transaction Types Entry window.

3. Assign a Matching Code for each of the two Transaction Types (Checks and Voids).

Note - The Matching Code for the EFT option is typically the same code as code for the Check, unless your bank specifies otherwise. 

Note - Only select the the Voids Zero Amounts check box if your bank requires Voids to appear as 'Zero Dollar' amounts within the file.

REFERENCES

Refer to Knowledge Base Article 850752 for additional information on how to setup SafePay.

This article was TechKnowledge Document ID: 33247