You receive an error message when you try to run an integration in Integration Manager for Microsoft Dynamics GP in a Citrix environment as a published application


Symptoms


Consider the following scenario. You run an integration in Integration Manager for Microsoft Dynamics GP in a Citrix environment. Integration Manager and Microsoft Dynamics GP are delivered as a published application in this environment. In this scenario, you may receive an error message. In Integration Manager for Microsoft Dynamics GP 10.0, you receive the following error message:
The destination could not be initialized due to the following problem: You must start Microsoft Dynamics GP in order to run an Integration.
In Integration Manager for Microsoft Dynamics GP 9.0 and in Integration Manager for Microsoft Business Solutions-Great Plains 8.0, you receive the following error message:
The destination could not be initialized due to the following problem: Microsoft Business Solutions-Great Plains is not running.

Cause


This problem occurs when Integration Manager or Microsoft Dynamics GP are delivered to the client desktop as a Citrix published application. Citrix published applications use application streaming technology that streams the application to the client device where it is run in an isolated, virtual environment. Integration Manager must be able to control the Microsoft Dynamics GP client application to work correctly. It cannot do this in the isolation environment that is used by the application streaming technology of a Citrix published application.

Resolution


To resolve this problem, users must connect to a traditional Citrix session where both applications can run in the same terminal session, or you must install both applications on the local computer.


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