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XADM: Information Store or Directory Service Appear Hung

This article was previously published under Q236426
This article has been archived. It is offered "as is" and will no longer be updated.
SYMPTOMS
  • The information store service becomes unresponsive. Users are unable to log onto mailboxes, and Performance Monitor may show %Processor Utilization for Store.exe at 0 percent.
  • The directory service becomes unresponsive. Various operations, such as resolving a name to a mailbox in the global address list, or checking a name during creation of a mailbox profile stop responding (hang) when users attempt to perform them. In addition, Performance Monitor may show %Processor Utilization for Dsamain.exe at 0 percent.
CAUSE
ESE (Jet) hangs because all threads are waiting to acquire a resource that is owned by another thread. The decision used by threads as to which resources to acquire is based in part on a timestamp, and the timestamp comparison is being performed incorrectly. This incorrect comparison can cause the owning thread not to release the lock on the resource and leave all threads waiting.

The symptoms noted above are usually dependent on system uptime. Although this problem is not reproducible, documented cases encountered this problem on Exchange Server computers running for 30 days or more.
RESOLUTION
To resolve this problem, obtain the latest service pack for Exchange Server version 5.5. For additional information, click the following article number to view the article in theMicrosoft Knowledge Base:
191014 XGEN: How to Obtain the Latest Exchange Server 5.5 Service Pack
The English version of this feature should have the following file attributes or later:

Component: ESE

File nameVersion
Ese.dll5.5.2608

This hotfix has been posted to the following Internet location as Psp2esei.exe:
STATUS
Microsoft has confirmed that this is a problem in Microsoft Exchange Serverversion 5.5. This problem was first corrected in Microsoft Exchange Server version 5.5 Service Pack 3.
freeze frozen hanging ESE98 ESE97 100% spike
Properties

Article ID: 236426 - Last Review: 10/21/2013 22:54:05 - Revision: 4.2

  • Microsoft Exchange Server 5.5 Standard Edition
  • kbnosurvey kbarchive kbbug kbfix KB236426
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