How to Replace Lost, Broken, or Missing Microsoft Software or Hardware

This article describes how to contact Microsoft for help with the following issues:
  • Replace lost, broken, damaged or defective Microsoft software disks.
  • Replace broken or defective Microsoft hardware products. Note: For Microsoft Hardware replacements please contact Technical support.
  • Check the status on support orders.
  • Order downloadable service packs.
  • Replace missing manuals.
Note: The current owner must be in possession of the product and be able to provide proof of purchase of all products when making requests for replacements through our Contact Centre.
To order a replacement for supplemental item, call our Contact Centre
Note: Proof of purchase is required, please ensure you have these details before calling as we are unable to process any replacements without them. There may be a fee for the replacement, the representative whom you speak with can inform you of all specific costs. If a product is no longer in warranty, the replacement may not be available. See Microsoft product lifecycle.

Proof of purchase can be:
  • PID Number/CD Key number
  • Copy of Invoice
  • Copy of CD Rom or Disk nr. 1
  • Copy of Certificate of Authenticity
  • Front Page of Manual
  • Copy of End-User Licence Agreement

Replacement of Original Equipment Manufacturer (OEM) Software Media
To replace software which was supplied with your computer, you must contact the OEM where you acquired the hardware and software. For a list of OEMs along with their contact information, please see the following page...;en-gb;oemphone

Note:If your OEM is no longer in business, you can contact please call our Contact Centre for more information about alternatives for acquiring genuine software.

If you have OEM software, the Certificate of Authenticity (COA) has the PC Manufacturer's name listed under the software version name. For more information about COA, visit the following Microsoft Web site:

Media Replacement for End Users of System Builders

If you purchased your software from a System Builder who is no longer in business, please select the region that you are located in and click on the corresponding link:
If you require media as part of the Microsoft Windows Vista Downgrade Activation Program, then please select the region that you are located in and click on the corresponding link
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Article ID: 326246 - Last Review: 10/03/2007 23:32:45 - Revision: 12.4

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