“Cannot create a file when that file already exists” error message when you run Logman.exe in Windows Server 2003

Support for Windows Server 2003 ended on July 14, 2015

Microsoft ended support for Windows Server 2003 on July 14, 2015. This change has affected your software updates and security options. Learn what this means for you and how to stay protected.

When you try to use the Logman.exe tool at a command prompt on a Microsoft Windows Server 2003-based computer, the tool may not start, and you may receive the following error message:
Cannot create a file when that file already exists.
This problem may occur when you run CPU-intensive programs and processes that generate stress on your system. In this scenario, you try to use the Logman.exe tool to perform an Event Tracing for Windows (ETW) trace session. The error message that is mentioned in the "Symptoms" section occurs when you perform an ETW trace session under conditions where your CPU is experiencing stress.

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.


No prerequisites are required.

Restart requirement

You must restart your computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Windows Server 2003

   Date         Time   Version            Size    File name   --------------------------------------------------------------   21-Jul-2004  16:17  5.2.3790.196    2,407,424  Ntkrnlmp.exe   21-Jul-2004  15:50  5.2.3790.196    2,064,896  Ntkrnlpa.exe        21-Jul-2004  15:50  5.2.3790.196    2,108,928  Ntkrpamp.exe   21-Jul-2004  16:05  5.2.3790.196    2,207,744  Ntoskrnl.exe     

Windows Server 2003 64-bit editions

   Date         Time   Version            Size    File name   -------------------------------------------------------------------   21-Jul-2004  16:03  5.2.3790.196    5,604,864  Ntkrnlmp.exe   IA-64
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Article ID: 872959 - Last Review: 07/24/2007 19:29:39 - Revision: 1.11

Microsoft Windows Server 2003, Enterprise Edition (32-bit x86), Microsoft Windows Server 2003, Standard Edition (32-bit x86), Microsoft Windows Server 2003, Web Edition, Microsoft Windows Server 2003, Enterprise x64 Edition

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