Sign in with Microsoft
Sign in or create an account.
Select a different account.
You have multiple accounts
Choose the account you want to sign in with.

We’re sorry for the delay in getting an Office application open, but if you get an error message that says something like the messages below when trying to update, repair, or uninstall Office:

Office is busy. We're sorry, <application name> can't be used right now because Office is busy. We're either updating or helping you add or remove some programs.


Unable to start Office. We couldn't open Office because we're updating, adding, or removing programs.

What you can do

If you get one of these errors and you can't open Office, try the following in this order:

  1. Wait a few minutes and then try opening an Office app.

  2. Restart your computer and then try opening the app again.

  3. Use this easy fix tool to completely uninstall Office. After your uninstall is complete, reinstall Office.

    1. Select the button below to download and install the Office uninstall support tool.


    2. Follow the steps below to download the uninstall support tool according to your browser.

      Tip: The tool may take a few minutes to download and install. After completing the installation, the Uninstall Office products window will open.

      Edge or Chrome

      • In the lower-lower left or upper-right corner, right-click SetupProd_OffScrub.exe > Open.

        Where to find and open the Support Assitant download file in a Chrome web browser

      Edge (older) or Internet Explorer

      • At the bottom of the browser window, select Run to launch the SetupProd_OffScrub.exe.

        Where to find and open the Support Assitant download file in the Edge or Internet Explorer web browser


      • In the pop-up window, select Save File and then from the upper-right browser window, select the downloads arrow > SetupProd_OffScrub.exe.

        Where to find and open the Support Assitant download file in a Chrome web browser
    3. Select the version you want to uninstall, and then select Next.

    4. Follow through the remaining screens and when prompted, restart your computer.

      After you restart your computer, the uninstall tool automatically re-opens to complete the final step of the uninstall process. Follow the remaining prompts.

    5. Select the steps for the version of Office you want to install or reinstall. Close the uninstall tool.

      Microsoft 365 | Office 2021Office 2019 | Office 2016

Need more help?

Want more options?

Explore subscription benefits, browse training courses, learn how to secure your device, and more.

Communities help you ask and answer questions, give feedback, and hear from experts with rich knowledge.

Find solutions to common problems or get help from a support agent.

Was this information helpful?

What affected your experience?
By pressing submit, your feedback will be used to improve Microsoft products and services. Your IT admin will be able to collect this data. Privacy Statement.

Thank you for your feedback!