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You may get one of these errors on a new computer pre-installed with Windows and Office (either an Microsoft 365 subscription or an Office 2019 or Office 2016 suite):

  • "Sorry, we couldn't set up Office. To get support note the following information: Error code 0xc004f200."

  • "Sorry, we couldn't set up Office. Check that your device is connected to the Internet and Windows is activated before trying again. To get support, note the following information: Error code 0xc004f200."

  • "Let's try that again. Please activate Windows and then restart an Office app to claim your offer for Office."

If you close the error, you might get this message:

  • "Let's try that again. Something happened while trying to set up Office. You can try again, but if that doesn't work, choose Continue."

These errors will appear if you try to redeem and activate Office before Windows can activate itself. To fix this problem, make sure your computer is connected to the Internet and check the Windows activation status:

  1. On your Windows task bar, in the Type here to search box, type Activation.

  2. In the search results, select See if Windows is activated. (You can also select the search result called Activation.)

  3. Under Windows activation, check for this message: Windows is activated.

  4. After you've verified Windows is activated, start an Office application like Word and follow the prompts to activate Office.

In some cases, Windows may take up to 30 minutes to activate depending on Internet availability in your area. If you just activated Windows, you may want to wait a little bit before you activate Office to ensure that the Windows activation process has completed.

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