Check if search works in a new profile

Follow these steps to create a new profile and test search:

1. In Outlook, select File > Account Settings > Manage Profiles. Or, you can exit Outlook, and open Mailin the Windows control panel.

2. In the Mail Setup - Outlook dialog box, select Show Profiles, and then select Add in the General tab.

3. In the Profile Name box, type a name for the new profile, and then select OK.

4. If prompted, provide account information, such as email address and password, and select Next.

5. Select Finish. You'll find the new profile name you added listed on the General tab in the Mail dialog box.

6. Under When starting Microsoft Outlook, use this profile, choose Prompt for a profile to be used and then select OK.

7. Restart Outlook.

8. In the drop-down list in the Choose Profile dialog box, choose the new profile name you created and select OK.

9. Click in the Search box and try your search.

If search works, there may be an issue with your old profile. You may want to make this profile the new default profile and transfer information from your old profile to the new one.