Class Insights for IT Admins

With Class Insights in Microsoft Teams, educators can access analytics data on student engagement and performance. Class Insights collects student activity in Teams, like grades, assignment turn-in, communication activity, and file collaboration, creating an analytics dashboard surfacing actionable data visuals.   

Class Insights is active in Office 365 Education SKUs A1, A3, and A5. 

Note: Educators, learn how to use Class Insights here.

Permissions

Educators can add Class Insights to a public channel within a class team by navigating to Apps in the Teams app bar and searching for Insights. 

  • Educators are defined by faculty licenses. Educators must have a faculty license and be a class team owner to add and see the Insights tab.

  • Students are identified by their license and do not have access to the Insights tab (even if they are an owner of the team).

  • The tab reflects activity from everyone in the class team who isn’t an owner (including educators who aren’t owners of the team).

Compliance

Class Insights has industry-leading compliance commitments, and is classified as a Tier-C service within the Office 365 Compliance Framework.

Note: Visit Microsoft Trust Center to learn more about how Microsoft protects your data.

Data collection

We collect data for Class Insights when Education Analytics is turned on for the tenant. The data is collected from Teams activity in order to surface actionable insights for teaching and learning.

By default, Education Analytics is turned on.

Currently, this data is pulled from the following areas of student and teacher activity in class teams: 

Teams component  

Teacher data collected

Student data collected

Assignments 

Creating, assigning, updating, and returning assignments 

Opening, turning in, and grade on assignments 

Channel engagement 

Visiting a channel, creating a post, replying to and liking a post (not including chat content) 

Visiting a channel, creating a post, replying to and liking a post (not including chat content) 

Files

Uploading, downloading, accessing, modifying, commenting on, and sharing a file (not including file content)  

Uploading, downloading, accessing, modifying, commenting on, and sharing a file (not including file content) 

Meetings

Attendance (not including meeting content)

Attendance (not including meeting content)

Data location

Class Insights data for European-based tenants is stored on servers in Europe. Data for US-based tenants is stored on servers in the United States. If you use Class Insights and your Office 365 tenant is in a region outside of Europe or the United States, your data will be stored in the appropriate geographic region.

Performance and reliability

Class Insights is designed to handle a high volume of data collected from Teams activity with optimal performance and reliability.

The data collection process takes place on separate servers regardless of the installation of the Insights tab in Teams. The Class Insights tab does not affect application performance or network bandwidth for teachers and students using the rest of Teams functionality.

Tip: Read here about using Teams for Education when bandwidth is low.

How to delete your data

Education services stores student and teacher actions performed in the context of a class team. This data is considered a comingled data set and therefore isn't automatically deleted from the service once student or teacher user accounts are deleted from your organization. 

Note: Deleting data has a negative impact on Insights' ability to analyze class team engagement over time. 

  • Open a support ticket here. The support ticket must state clearly the request for a GDPR Delete DSR operation and contain the user object ID to be deleted. There is no ability to limit the data set or time window of the deletion.

  • Once filed, the support ticket waits in the queue for one week in order to meet compliance minimal retention policy. You have the opportunity to cancel the operation during this time.

  • After one week, the Education Analytics team takes action to ensure all data related to the user ID is deleted from the service. Microsoft support monitors the ICM ticket and will notify you once the deletion process is complete, in no more than 28 days.

Turn Insights off and on using School Data Sync (SDS)

School Data Sync (SDS) helps to automate the process of importing and synchronizing Student Information System (SIS) data with Office 365.

The use of Class Insights does not require the use of SDS. However, you may choose to opt out from Education Analytics at any time by turning off the toggle in the SDS Admin Center under Settings > Manage Education Analytics

Class Insights on/off toggle

By default, Education Analytics, and therefore Class Insights, is turned on. When you opt out of Analytics, we delete all data collected for the Class Insights tab. Turn Analytics back on, and we start collecting data from the time it's re-enabled.  

Learn more

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