Applies To
Microsoft Teams

Note: This technique does not work on New Teams. Keeping Teams updated, as well as quitting Teams and restarting may help with some issues. 

Clearing the cache on your device may help with issues you may be experiencing. You can also try just shutting down and restarting Teams. 

You won't lose any user data by clearing the cache. Restarting Teams may take longer than usual after clearing the cache. 

  1. Right-click the Teams icon in the taskbar and select Quit to shut Teams down. 

  2. Press the Windows key + R to open the Run dialog box.

  3. In the Run dialog box, enter %appdata%\Microsoft\Teams, and then select OK.

  4. Select and delete all files and folders in the %appdata%\Microsoft\Teams folder.  If you get an "In use" error, you may need to close Outlook, or go into some folders and delete contents. 

  5. Restart Teams.

  1. If Teams is running, control-click the Teams icon in the dock and select Quit, or press ⌘+Q. 

  2. In Finder, go to the Applications/Utilities folder and double-click Terminal.

  3. Enter the following command exactly in Terminal and press Return: rm -r ~/Library/Application\ Support/Microsoft/Teams

  4. Restart Teams. 

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