A profile is a critical part of your Outlook experience. The profile consists of the accounts, data files, and settings that specify where your email messages are saved. If it becomes corrupted, problems may occur.
You can create a new profile and switch to it to determine if the old profile is corrupt. To do this:
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Open the Mail application:
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In Outlook: select File > Account Settings > Manage Profiles.
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In Windows: choose Start, and then type Control Panel (or select Control Panel in Windows 7 or earlier), and then choose Mail.
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In the Mail Setup - Outlook dialog box, select Show Profiles, and then choose Add in the General tab.
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In the Profile Name box, type a name for the new profile, and then choose OK.
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If prompted, provide account information, such as e-mail address and password, and select Next.
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Select Finish. You'll find the new profile name you added listed on the General tab in the Mail dialog box.
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Under When starting Microsoft Outlook, use this profile, choose Prompt for a profile to be used and then select OK.
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Restart Outlook.
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In the drop-down list in the Choose Profile dialog box, select the new profile name you created and select OK.
