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Fix your Outlook email connection by repairing your profile

Having trouble connecting to your email from Outlook on your desktop? Follow these steps to let Outlook diagnose and fix errors in your Outlook mail profile that might be causing the issue.

Do you have a Microsoft 365 account?

The Microsoft Support and Recovery Assistant can diagnose and fix several Outlook issues for you, including fixing your Outlook profile. To download and install the Microsoft Support and Recovery Assistant, click download the tool. Once installed, the application will run automatically.

Repair a profile in Outlook 2016

  1. In Outlook 2016, choose File.

  2. Choose Account Settings > Account Settings.

  3. On the Email tab, choose your account (profile), and then choose Repair.

    Note: The Repair option isn't available if you're using Outlook 2016 to connect to an Exchange account.

  4. Follow the prompts in the wizard, and when you’re done, restart Outlook.

Outlook connection still not working?

  • Run Windows Update to make sure you have the latest updates for Outlook and other desktop apps for Microsoft 365.

  • Download and run the Microsoft Support and Recovery Assistant.

    Note: The Microsoft Support and Recovery Assistant is not applicable to new Outlook for Windows. Check to see if the new Outlook toggle is turned on or off. If it's on, please go to Troubleshooting Outlook issues.

See Also

About the Microsoft Support and Recovery Assistant

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