Last Updated: Sep 20, 2021

ISSUE

When viewing a sent item that was set with a custom flag specifying Flag for Me only, the status message for that email will show Recipients received: Follow up. This is incorrect as the recipient does not receive the follow up flag that was applied only to the sender. 

Or 

When setting a follow up flag for a recently sent item, the follow up flag is cleared without user interaction.

SCENARIOS

Scenario 1

When composing a new email, you add a custom flag and select Flag for Me.

Outlook custom flag set up window

After you compose and send the email, you check the sent items page. 

The status of the message shows Recipients received: Follow up.  

This status is incorrect since the Flag for Recipients option was not selected.

Scenario 2

You compose a new email and send it to a recipient; you then go to the sent items folder and flag that email for follow up. 

Outlook sent items window displaying flagged email

The flag is cleared without any user interaction. The same behavior cannot be replicated when only using OWA.

Outlook sent items window displaying sent email that is no longer flagged

STATUS: INVESTIGATING

The Outlook team is investigating the issue and will update this article when more information is available. 

More Resources

Icon Experts (brain, gears)

Ask the experts

Connect with experts, discuss the latest Outlook news and best practices, and read our blog.

Outlook Tech Community

Icon Community

Get help in the community

Ask a question and find solutions from Support Agents, MVPs, Engineers, and Outlook users.

Outlook Forum on Answers

Icon feature request (light bulb, idea)

Suggest a new feature

We love reading your suggestions and feedback! Share your thoughts. We're listening.

Find out how

See Also

Fixes or workarounds for recent issues in Outlook for PC

Need more help?

Expand your skills
Explore Training
Get new features first
Join Microsoft Insiders

Was this information helpful?

What affected your experience?

Thank you for your feedback!

×