Microsoft Educator Center (MEC) FAQs

Is it possible to merge my badges and course completion with the new account, especially after I changed my email address?

Answer: MEC does not yet support account merging. A solution is being investigated for account merging. If you had more than one active login to access MEC before its recent release, you should be able to use any or all of those logins to access the recently released (Dec 2019) MEC. 

While we continue to investigate merging accounts, please keep all your desired logins active on MEC. If an account is deleted, the data associated with it will also be deleted. Please download transcripts, export your data and take screenshots of profiles for your record for an account you don't intend to use regularly going forward. 

How do I download my certificates? 

Answer: Once you have passed the quiz and earned the badge, the certificate will be available on your profile page. Certificates are now available in all Latin-based languages and will soon be available for Japanese, Korean, Chinese, Arabic and Hebrew. To download a certificate, click the "view details" button next to the badge to access the profile page of Microsoft Education Center

Where is my profile URL?

Answer: A direct link URL to profiles is no longer shared on MEC. One alternative is to take a screenshot of your profile or download your transcript.

How can I create and publish content in the MEC? 

Answer: Reach out to your regional Learning Solutions Specialist (LSS). If you don’t know your LSS, open a support ticket and we can provide you the contact.

Where can I sign up for free Microsoft 365 Education Edition? 

Answer: Go to the Office for Education product page and enter your school email address.  

Where can I get support for Office 365?

Answer: Go to Office 365 for Education support or call 800-658-9408. 

Can I use my Gmail address to log into the MEC?

Answer: Yes. Create a Microsoft account with your Gmail email address here. Then, use that account to sign up on Microsoft Education Center. When you sign into the MEC, choose the Microsoft button.

Where can I edit my profile? 

Answer: There are 2 ways you can edit your profile depending on your situation

  1. If you are logging in using a personal account, you can make changes from the Microsoft Account page.

  2. If you are using an organizational login, you will need to contact your admin to make changes to your profile.

Can I delete an achievement?

Answer: There is not a way for your to delete or remove an achievement that has been earned.

Where are my Skype miles?

Answer: Skype features are now part of the Skype in the Classroom experience available at the Skype in the Classroom page. 

What is the redeem code? 

Answer: If you don’t have a redeem code then no action is required. A typical way to receive a redeem code is to complete an instructor-led training that maps to a Microsoft Educator Center course. At the end of the course, the instructor provides you with an achievement code that you can redeem in your MEC profile. If the instructor-led training correctly maps to a MEC course, you’ll receive a badge and certificate and the course will appear on your transcript. If the instructor-led training doesn’t map to a MEC course, then the training will appear on your transcript. Browse instructor-led training for MEC courses.

What if my redeem code is not working? 

Answer: This happens when the code is not valid either because it is incorrect or because it is an old code. Please contact your training instructor to get a new code and try to redeem it again in your MEC profile.

What it My Code is not working?

Answer: Codes created after January, 2019 are new. Older codes no longer work because we changed the formatting when we updated our site. Please reach out to the trainer who provided the code to you and ask them to regenerate a new code.

How do I get a certificate for training I completed in person?

Answer: See "What is the redeem code?"

Why can't I see MEC content in my preferred language? 

Answer: MEC prioritizes the language of the content shown to you based on your browser settings. You may need to go into your browser settings and change the preferred language.  

What kind of badges can I earn?

Answer:  Badges are shown in the Courses and Learning Paths pages (in your preferred language). The types of badges you can earn are:

  • MIE badges for completing at least 2 hours of learning

  • MCE badges for passing the Microsoft Certified Educator exam

  • WE Schools Service Learning Master badge

I no longer get points for some of my training on MEC. Why not?

Answer: We are in the process of transitioning MEC credits to be based on hours instead of points. You may still see points for some of your past training but you are more likely to see hours for newer courses and learning paths. We hope the hours-based credits will help you demonstrate the value of your MEC training more widely.

How do I access my trainer profile?

Answer: You can find the trainer platform at the Microsoft Education Training Tracker

I’m getting new errors for grid content modules and broken links. How do I resolve these errors? 

Answer: You may receive new error messages for grid content modules and broken links because of changes we made in June/July 2020 to the Content Creation tool. Download and review Fixing URLs and grid module errors in MEC

Where is the Co-author module?

Answer: We eliminated the Co-author content module. Use the Text block content module instead.

Regional or Global admins only: I click Republish and nothing happens. What should I do?

Answer: Follow these steps:

  1. Click Open Workspace on the Edit Details page

  2. Click Save & Preview (regardless of whether you have edited content in the Workspace)

  3. Click Edit Details

  4. Click Republish

I need support for my trainer account. Where do I log a ticket?

Answer:  Contact the MEC support team.

What if none of the above solved my issue?

Answer: Please contact the MEC Team at aka.ms/mecsupport for additional assistance.

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