You might see a yellow warning bar across the top of an Office app with the following message:
"ACCOUNT NOTICE. We've run into a problem with your Microsoft 365 subscription and need your help to fix it.”
This message is often triggered by a problem with your Microsoft 365 subscription payment. For example, if your payment was declined due to an expired or cancelled credit card, your subscription may become expired or suspended.
Step 1: Make sure your Microsoft 365 for Home, Personal, or University subscription is active
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Close all Office apps.
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Go to your Services & subscriptions page.
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If prompted, choose Sign in and enter the Microsoft account email and password associated with your Microsoft 365 subscription.
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Review the details under the Microsoft 365 heading.
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If your subscription has expired, you can renew it by following the steps in Renew Microsoft 365 Family.
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After you renew your subscription, try restarting Word. If you still see the error, continue to the next section.
Step 2: Make sure your payment information is up-to-date
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Close all Office apps.
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Go to your Payment options page.
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If prompted, choose Sign in and enter the Microsoft account email and password associated with your Microsoft 365 subscription.
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If your payment method shows an error, update it.
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After you update your payment information, try restarting Word. If you still see the error, continue to the next section.
Step 3: Run the Microsoft Support and Recovery Assistant
The Microsoft Support and Recovery Assistant runs on Windows PCs and can help you identify and fix activation issues with Microsoft 365.
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Select the Download button below.
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Select your browser from the drop-down list to see how to save and then start the Microsoft Support and Recovery Assistant.
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The Application Install dialog box opens. Select Install to start the installation.
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The Microsoft Support and Recovery Assistant opens in a new window. Select I agree to accept the Microsoft Services Agreement.
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Select Yes to allow the app to make changes to your device.
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Follow the prompts to troubleshoot your Office activation issue.
Step 4: Deactivate, uninstall, and reinstall Office
If the Microsoft Support and Recovery Assistant didn't fix the problem, we recommend that you reinstall Office.
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Deactivate your Office install. To learn how, see Deactivate a Microsoft 365 install
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Use the easy fix tool to completely uninstall Office. To learn how, see Uninstall Office from a PC
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Reinstall Office. To learn how, see Reinstall Office on a PC or Mac