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Getting Started


General Questions 

Calendar Management 

Android Devices


Updating your email account password. 

Why is my Microsoft Exchange account disabled? 

Why do I get the error Your mail server certificate is invalid. Please contact your system administrator?  

Where can I get a new license for my Outlook account? 

How do I clear the cache or locally reset/refresh the client/app? 

How do I manually enter my Exchange account information? 

What is the phone partnerships limit? 

Error: IMAP Autodiscover Failed 

Error: Invalid IMAP Server Info 

Error: New Contact Security Notice 

Error: SMTP Invalid Server Info 

Error: SMTP Autodiscover Failed 

Error: SMTP SSL Check Failed 

Error: SMTP Secure Connection Not Available 

How do I enter IMAP port numbers? 

I can't add a second Microsoft 365 account to my Outlook app. What's going on?

After I changed my primary alias on my account, I can’t log back in. 

Is there a limit to how many accounts I can add to my Outlook app? 

I see Error403, or disallowed_useragent and a Google error. What's up? 

How can I recover my password for Microsoft accounts: Including, Hotmail, Live, MSN, OneNote etc.? 

I don’t see how to forward or reply to a message anymore. It used to be on the bottom navigation bar. Where did it go? 

Where are my starred and important folders in my Gmail account? 

2 factor authentication with AOL accounts 

I haven’t used Outlook for a while. Why are my messages taking a long time to sync on my Gmail or Exchange accounts? 

My notifications are delayed and my mail isn’t syncing quickly, or until I open Outlook for Android. Battery Optimization Settings 

Mailbox Quota Exceeded 

Failed to add Microsoft 365 account or cannot sync new messages with your existing Microsoft 365 account 

NoSuchAccountException: Login Error 

Access Denied: Login Error 

WrongServerType: Login Error 

Why can’t I see my calendar or contacts from my Yahoo account? 

Data Privacy and Security

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