Last Updated: December 06, 2018
ISSUE
Starting in September 2018 some Outlook users with AOL accounts found that email stopped syncing. This issue is caused by a change in the AOL service. Please contact AOL to report this issue and ask that it be investigated further.
STATUS: FIXED
As of November 2018 AOL has confirmed that the issue is fixed.
Workaround:
For most affected users renaming or removing folders under the Inbox mitigates the issue.
Method 1: Rename folders (recommended method)
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Open Outlook and make note which folders are under the Inbox
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Close Outlook
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Go to https://www.aol.com and log into web mail
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Rename each folder under the Inbox folder (e.g. for a folder named “Recipes” rename it to “Recipes1”)
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Launch Outlook, allow a few minutes to allow sync to complete before confirming if the issue is now resolved
Method 2: Create new folders and move mail
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Open Outlook and make note which folders are under the Inbox
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Close Outlook
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Go to https://www.aol.com and log into web mail
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Create one or more new folders and move the email that is under the Inbox folder to these folders
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Make sure you get all your email moved before removing the old folders. After deleting the folders, the email that was in them may not be recoverable.
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In web mail delete the folders that are listed under the Inbox in Outlook
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Launch Outlook, allow a few minutes to allow sync to complete before confirming if the issue is now resolved
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