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Last updated: June 2013


Privacy supplement for Microsoft Lync Web Scheduler

This page is a supplement to the Privacy Statement for Microsoft Lync Products. In order to understand the data collection and use practices relevant for a particular Microsoft Lync product or service, we recommend you read both the Privacy statement for Microsoft Lync products and this supplement.

This privacy supplement addresses the deployment and use of Microsoft Lync Web Scheduler communications software deployed on your enterprise’s devices. If you are using Microsoft Lync as part of an online solution or service (in other words, if a third party [for example, Microsoft] is hosting the servers upon which the software runs), information will be transferred to that third party. To learn more about the use of the data being transferred to that third party, please consult your enterprise administrator or your service provider.

Lync Web Scheduler

What This Tool Does: Lync Web Scheduler enables end users to schedule and manage online meetings.

Information Collected, Processed, or Transmitted: The following information will be collected. No Information is sent to Microsoft.

  • Organizer name

  • Participant name(s)

  • Presenter name(s)

  • Email addresses list

  • Subject of meeting and other information about the meeting (such as, start/end-time, conference ID, passcode, and conference auto attendant/audio conferencing provider information for the user)

  • All proxy addresses for the user in Microsoft Exchange (X400-X500 addresses, Exchange Unified Messaging (UM) addresses, and SIP and phone/Exchange UM-voice mail URIs)

  • Meeting location information

Use of Information: The above information is used for scheduling and managing a meeting. The information is processed in memory and passed on to the Lync Server. No information is sent to Microsoft.

Note:  The information is shared with Lync Managed API and Lync Server.

Choice/Control: There is no ability for the end users to control passing the above information to Lync Servers.


What This Feature Does: Lync Web Scheduler uses “cookies,” which are small text files that can be read by a web server in the domain that put the cookies on your hard drive. We may use cookies to store your user preferences and settings; help with sign-in; and to maintain server connectivity and resource affinity.

Information Collected, Processed, or Transmitted: Lync Web Scheduler does not use cookies or web beacons for targeted advertising nor do we use them to collect your personal information. All cookies are session cookies.


Browser Controls to Block Cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to block cookies. For example, in Internet Explorer 9, you may block cookies by taking the following steps:

  1. Click Tools and then select Internet Options.

  2. Click the Privacy tab at the top of the window.

  3. Move the slider up or down to select the types of cookies you wish to block.

Instructions for blocking cookies in other browsers are available at

Please be aware that if you choose to block cookies, you may not be able to sign in or use other interactive features of Microsoft sites and services that depend on cookies, and some advertising preferences that are dependent on cookies may not be able to be respected.

Browser Controls to Delete Cookies. If you accept cookies, you can delete them later. For example, in Internet Explorer 9, you may delete cookies by taking the following steps:

  1. Click Tools and then select Internet Options.

  2. On the General tab, under Browsing History, click the Delete button.

  3. On the pop-up, select the box next to Cookies.

  4. Click the Delete button.

Instructions for deleting cookies in other browsers are available at

Please be aware that if you choose to delete cookies, any settings and preferences controlled by those cookies, including advertising preferences, will be deleted and may need to be recreated.

Quality of Experience (QoE) Data Collection and Reporting

What This Feature Does: Quality of Experience (QoE) Data Collection and Reporting collects and reports media quality of peer-to-peer communications and meetings using Lync. These statistics include IP addresses, loss rate, devices used, poor quality events that occurred in the call, and so on.

Information Collected, Processed, or Transmitted: If the enterprise administrator enables QoE, media quality data of peer-to-peer communications Lync and meetings are recorded in the QoE database. This capability does not record the content of the Lync. The QoE data is stored in the Monitoring Server backend database deployed in the enterprise and reported in a set of standard Monitoring Server reports. No information is sent to Microsoft.

Use of Information: The enterprise administrator has access to this information and can use it to collect feedback on the quality of media that is flowing in the system. This includes user IP addresses.

Choice/Control: QoE is turned on by default, but the enterprise administrator must install a Monitoring Server, connected to a Monitoring Server backend database, to collect the QoE data. The enterprise administrator can deploy the standard Monitoring Server reports or create custom reports querying the Monitoring Server database.

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