Applies To
Excel 2016 Word 2016 PowerPoint 2016 PerformancePoint Dashboard Designer

Important: Support for Office 2016 and Office 2019 will end on October 14, 2025. Upgrade to Microsoft 365 to work anywhere from any device and continue to receive support. Get Microsoft 365

Important:  This issue is now closed with the fix indicated below. For more information on other recent issues for your application, see Fixes or workarounds for recent Office issues.

Last Updated: September 18, 2017

ISSUE

You may be prompted to login with the following message when using Office 2016 apps and opening, editing, or saving Word files stored in OneDrive:

  • "Tell us the account you want to open _vti_rpc."

STATUS: FIXED

This issue is now fixed in Monthly Version 1708 (Build 8431.2079) or higher. To get the latest update immediately, open any Office 2016 app and choose File > Account > Update Options > Update Now.

More Resources

Icon Experts (brain, gears)

Ask the experts

Connect with experts, discuss the latest news, updates, and best practices, and read our blog.

Microsoft Tech Community

Icon Community

Get help in the community

Ask a question and find solutions from Support Agents, MVPs, Engineers, and other Office users.

Office Forum on Answers

Icon feature request (light bulb, idea)

Suggest a new feature

We love reading your suggestions and feedback! Share your thoughts. We're listening.

Provide feedback

See Also

Fixes or workarounds for recent Office issues