Unable to add a Gmail account to Outlook "Could not sign you in to Google"

Last Updated: February 12, 2020


When you add a Gmail account to Outlook, you are prompted for a username and password. You are then prompted to select Allow for Microsoft Apps & Services.  After you choose Allow you get the following error:

"Sorry, we could not sign you in to Google - IMAP.

Please try again later."

Sorry, we could not sign you in to Google - IMAP.

Please try again later.


The Outlook Team is investigating this issue.  To work around the issue, do the following:

1.  Open Outlook or any other Office Application
2.  Select File, Office Account
3.  Under Account Privacy, choose Manage Settings
4.  Check the box Enable optional connected experiences

After enabling Connected Experiences, restart Outlook and proceed to configure the Gmail account.

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Fixes or workarounds for recent issues in Outlook for PC

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