What do I do if my OneDrive says it's full?

If your OneDrive is full or near your storage limit, you have two options:

Get more storage

Increasing your storage quota will allow you to sync more files. This can be achieved by taking a manufacturer bonus, referral bonus, or buying a subscription.

Sign in to Manage your storage and view Upgrades see what plans and offers are available to you.

Need more than 1 TB? You can add more storage with a OneDrive additional storage subscription.

With an Microsoft 365 Family subscription, you get 1 TB for each of the 6 users you can share with. You can share your total storage around and have use of more than 1 TB by sharing folders between users and adding the shared folders to your own OneDrive.

Delete some files

View the largest files on your OneDrive. Your files will be read-only, but you can download or delete files to get back under your storage limit. If you don't remove enough files within 30 days, your account will be frozen once more and you won't be able to unfreeze it again.

Check shared folders

You might be over storage because a folder shared with you has made your own account over storage. 

Read how to remove shared folders from your OneDrive

Learn more

For more information, see I'm getting a "Disk full" message in OneDrive.

Need more help?

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Contact Support
For help with your Microsoft account and subscriptions, visit Account & Billing Help.

For technical support, go to Contact Microsoft Support, enter your problem and select Get Help. If you still need help, select Contact Support to be routed to the best support option.

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Admins
Admins should view Help for OneDrive Admins, the OneDrive Tech Community or contact Microsoft 365 for business support.

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