All Microsoft 365 plans allow you to view documents using the Word, Excel, PowerPoint, or OneNote apps for iOS or Android devices. However, the features and files available to you depend on if you have a Microsoft 365 qualifying plan or non-qualifying plan, or if you have a one-time purchase of Office.
Check your plan to see what you can do in the apps
*1 Editing available only on screen sizes up to 10.9 inches.
*2 Editing available only on screen sizes up to 10.1 inches.
Some qualifying plans have a screen size limit of 10.9 inches for editing in the Microsoft 365 mobile apps. And all non-qualifying plans have a screen size limit of 10.1 inches. For example, if you're using an iPad Pro with a 12.9 inch screen, you must have a qualifying Microsoft 365 plan with access to the desktop apps to edit files.
Check below to see what features are available with your plan or version of Office. See What Microsoft 365 product or license do I have? if you're not sure what plan you have.
Microsoft 365 Family
Microsoft 365 Personal
Microsoft 365 Business Basic *1
Microsoft 365 Apps for business
Microsoft 365 Business Standard
Microsoft 365 Apps for enterprise
Office 365 A1
Office 365 A3
Office 365 A5
Microsoft 365 Apps for enterprise
Office 365 Enterprise E1 *1
Office 365 Enterprise E3
Office 365 Enterprise E4
Office 365 Enterprise E5
Microsoft 365 Business Standard (Nonprofit)
Microsoft 365 Business Basic (Nonprofit) *1
Office 365 Nonprofit E1 *1
Office 365 Nonprofit E3
Office 365 Nonprofit E5
Office 365 Government E1
Office 365 Government E3
Office 365 Government E4
Microsoft 365 A1 *1
Microsoft 365 A3
Microsoft 365 A5
Microsoft 365 Business Premium
Microsoft 365 F3 *1
Microsoft 365 E3
Microsoft 365 E5
With a qualifying plan you can:
Non-qualifying plans *2
Microsoft 365 Basic
One-time purchase versions, such as:
Office Home & Student
Office Home & Business
Volume license versions, such as:
Office Professional Plus
Project Online Essentials
With a non-qualifying plan, you don't have access to the app's extra features, but you can do the following:
Create and view files.
Do basic editing (for non-business accounts and files).
Without a subscription, you'll see a message to purchase the subscription when accessing a premium feature.
For a comparison of Microsoft 365 plans, select from these options:
Click on an expander below for details:
To use the Office apps, make sure that your device meets the system requirements for your particular Mobile device.
You can find help for a particular app from within the app, or select one of the links below to learn about deleting, sharing, saving, and syncing files, and using the app if you're offline.
Try one of these solutions to help with your issue.
Make sure you're using the correct Microsoft account, or Microsoft 365 work or school account
When signing in to Word, Excel, PowerPoint, or OneNote, use the Microsoft Account associated with your Microsoft 365 subscription or the work or school account you use with Microsoft 365 for business.
Verify your username and password is working
Use a browser to verify that you are signing in with the username and password that's associated with your Microsoft 365 subscription. See Where to sign in to Microsoft 365 for the correct sign in location for your particular subscription.
Check your system requirements
Make sure your device meets the system requirements. You can also find the up-to-date system requirements on the app pages for Word, Excel, PowerPoint, or OneNote in the Apple Store or Google Play.
iPad users - reset your app
If you’re using an iPad and you see the errors: No subscription found or This Apple ID doesn’t have a paid Microsoft 365 subscription, try resetting the apps.
Go to iPad Settings.
In Settings, tap to select one of your Office for iPad apps like Word, Excel, or PowerPoint.
Under RESET, tap Reset <app name>.
Slide to enable Delete Login Credentials.
Close the app. To close on your iPad, press the Home button twice, swipe to find your app, and then swipe the previews screen up.
Admins can also add an external link to the software installation package on the company portal by using the Microsoft Intune Software Publisher. This link lets users download the app directly from an online store or run the app as a Web app from a website. The app is not hosted by Microsoft Intune. For more information, see Documentation Library for Microsoft Intune.