Windows cannot find "c:\program files\microsoft office\root\office16\outlook.exe

Last Updated:  June 10, 2020

ISSUE

When users attempt to start an Office Application the following error may occur:

Windows cannot find "c:\program files\microsoft office\root\office16\outlook.exe" Make sure you typed the name correctly, and then try again.

This issue may occur for any Office application and for other non-Office applications.

STATUS: FIXED 

The cases we investigated were due to Avast and confirmed in the Avast forum, https://forum.avast.com/index.php?topic=233129.msg1549710#msg1549710.  Per the guidance in that thread a fix has been released and you will get an automatic update.  Please see the specifics in that thread for more information.  

More Resources

Icon Experts (brain, gears)

Ask the experts

Connect with experts, discuss the latest Excel news, updates, and best practices, and read our blog.

Microsoft Tech Community

Icon Community

Get help in the community

Ask a question and find solutions from Support Agents, MVPs, Engineers, and other Excel users.

Office Forum on Answers

Icon feature request (light bulb, idea)

Suggest a new feature

We love reading your suggestions and feedback! Share your thoughts. We're listening.

UserVoice for Office

See Also

Fixes or workarounds for recent Office issues

Expand your Office skills
Explore training
Get new features first
Join Office Insiders

Was this information helpful?

Thank you for your feedback!

Thank you for your feedback! It sounds like it might be helpful to connect you to one of our Office support agents.

×