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Last Updated: July 8, 2022


Word, Excel, and PowerPoint might close unexpectedly when opening, closing, saving, uploading, or downloading cloud files in Office 365 Version 2205.  No errors are displayed when the application suddenly closes.  


For customers using the Current Channel for Microsoft 365 apps, the problem has been fixed in Office 365 Version 2206 (Build 16.0.15330.20230).  The fix is being rolled out to users via an update.  You can install the update manually by opening the Office app and selecting File > Account > Update Options > Update Now.

This issue does not affect customers using the Monthly Enterprise Channel for Microsoft 365 apps and Microsoft plans to include the fix in Version 2205, due to be released in the July monthly update.

This issue does not affect the Semi-Annual Enterprise Channels and the fix will be included when these channels are upgraded to Version 2205 or later versions.

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See Also

Fixes or workarounds for recent issues in Excel for PC

Fixes or workarounds for recent issues in PowerPoint for PC

Fixes or workarounds for recent issues in Word for PC

Fixes or workarounds for recent Office issues

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