Returning items you bought from Microsoft Store for exchange or refund

What does this guided walk-through do?

Provides steps to help you with:

  • Returning a product you bought from Microsoft Store for exchange or refund.

  • Canceling a subscription or pre-order you purchased through the Microsoft Store.

How does it work?

We'll begin by asking you questions about the product or service you're looking to return. Next, we’ll take you through another series of steps specific to that product or service.

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