If your Surface isn’t working correctly, the Surface Diagnostic Toolkit can help you quickly find and fix many common issues. This easy-to-use tool guides you through a series of checks to identify problems and recommend solutions so you can get your device back to normal.
Run the Surface Diagnostic Toolkit
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Select Start , search for Surface Diagnostic Toolkit, then select it in the list of results. If it's not already installed, you can download it from Microsoft Store.Get the Surface Diagnostic Toolkit
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Follow the on-screen instructions in the Surface Diagnostic Toolkit.
The diagnosis and repair time usually averages 15 minutes or less. However, it could take an hour or longer, depending on your internet connection speed and the repairs the tool needs to do.
Notes:Â
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If you're using the Surface Diagnostic Toolkit on a work device, go to Surface Tools for IT, and then download the Surface Diagnostic Toolkit for Business. Learn more.
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If your work or school manages your Surface, check with your IT department before running the tool.
What does the toolkit test?
The toolkit checks for updates and checks different parts of your Surface. You can skip the tests that don't apply to your issue. Tests include:
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Windows update and system repair
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Power supply and battery
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Touchscreen and display brightness
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Speakers and microphone
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Network connectivity
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Memory and storage
Explore additional troubleshooting options
If your Surface still isn’t working properly, there are additional steps to take:
Try resetting your Surface. To learn how, see Restore or reset Surface for Windows and follow the recommended steps, or see Creating and using a USB recovery drive for Surface to reset your device to factory settings and drivers. Â
If you've reset your Surface and you are still experiencing issues, you'll need to submit a service order.Â
There's one last step you can take. If these solutions didn't resolve the problem, service and support options may be available to assist you.
Note:Â If your Surface is a business device (owned by an organization), see Surface service options for Business and Education.
​​​​​​Send to Microsoft To prepare your device for shipping to Microsoft, you can check your device warranty, create a service order, and print a shipping label.​​
Find in-person support In some countries, Microsoft offers in-person service centers. Options may include professional hardware inspection, troubleshooting, and system recovery.
Self-repair If you're technically experienced and have the right tools, Microsoft has a range of replaceable components and service guides that enable you to perform the repairs.
To learn more, go to How to get service or repair for Surface.
Related topics
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​​​​​​​​​​​​​​Check your Microsoft warranty and create service orders
