Symptoms

On a 64-bit computer that's running Windows 8.1 or Windows Server 2012 R2, you can't print from a 32-bit application when user impersonation is enabled. You receive the following error message when you try to print:

Before you can print, you need to select a printer…


Resolution

To resolve this problem, you must apply the following hotfix and update 3045171.

Hotfix information

A supported hotfix is available from Microsoft Support. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, go to the following Microsoft website:

http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this update in Windows 8.1 or Windows Server 2012 R2, you must first have updates 2919355 and 3045171 installed.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any previously released hotfix.

The English (United States) version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows 8.1 and Windows Server 2012 R2 file information and notesImportant Windows 8.1 and Windows Server 2012 R2 hotfixes are included in the same packages. However, only "Windows 8.1" is listed on the Hotfix Request page. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 8.1" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.

    Version

    Product

    Milestone

    Service branch

    6.3.960 0.17 xxx

    Windows 8.1 and Windows Server 2012 R2

    RTM

    GDR

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows 8.1 and Windows Server 2012 R2" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x64-based versions of Windows 8.1 and Windows Server 2012 R2

File name

File version

File size

Date

Time

Platform

Winspool.drv

6.3.9600.17791

512,512

06-Apr-2015

00:23

Not Applicable

Winspool.drv

6.3.9600.17791

397,824

06-Apr-2015

00:11

Not Applicable

Additional file information for Windows 8.1 and for Windows Server 2012 R2

Additional files for all supported x64-based versions of Windows 8.1 and Windows Server 2012 R2

File name

Amd64_6c7fa298464e3ac2e526ed6d4fe71562_31bf3856ad364e35_6.3.9600.17791_none_f77bd5e9acba47f3.manifest

File version

Not Applicable

File size

715

Date (UTC)

06-Apr-2015

Time (UTC)

19:39

File name

Amd64_cbf1ecfb28efe1a2e69006909bef62d3_31bf3856ad364e35_6.3.9600.17791_none_1fa5e59c6ec1d604.manifest

File version

Not Applicable

File size

713

Date (UTC)

06-Apr-2015

Time (UTC)

19:39

File name

Amd64_microsoft-windows-p..ting-spooler-client_31bf3856ad364e35_6.3.9600.17791_none_83de762fecafb523.manifest

File version

Not Applicable

File size

2,813

Date (UTC)

06-Apr-2015

Time (UTC)

03:37

File name

Package_1_for_kb3054187~31bf3856ad364e35~amd64~~6.3.1.0.mum

File version

Not Applicable

File size

1,839

Date (UTC)

06-Apr-2015

Time (UTC)

19:39

File name

Package_2_for_kb3054187~31bf3856ad364e35~amd64~~6.3.1.0.mum

File version

Not Applicable

File size

2,304

Date (UTC)

06-Apr-2015

Time (UTC)

19:39

File name

Package_3_for_kb3054187~31bf3856ad364e35~amd64~~6.3.1.0.mum

File version

Not Applicable

File size

2,305

Date (UTC)

06-Apr-2015

Time (UTC)

19:39

File name

Package_for_kb3054187_rtm_gm~31bf3856ad364e35~amd64~~6.3.1.0.mum

File version

Not Applicable

File size

1,969

Date (UTC)

06-Apr-2015

Time (UTC)

19:39

File name

Package_for_kb3054187_rtm~31bf3856ad364e35~amd64~~6.3.1.0.mum

File version

Not Applicable

File size

2,824

Date (UTC)

06-Apr-2015

Time (UTC)

19:39

File name

X86_microsoft-windows-p..ting-spooler-client_31bf3856ad364e35_6.3.9600.17791_none_27bfdaac345243ed.manifest

File version

Not Applicable

File size

2,809

Date (UTC)

06-Apr-2015

Time (UTC)

02:35


Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

References

Learn about the terminology that Microsoft uses to describe software updates.

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