This article applies to Microsoft Dynamics NAV for all countries and all language locales.

Symptoms

Assume that you enable the Exact Cost Reversal setting in the Sales & Receivable Setup dialog box in Microsoft Dynamics NAV. In this situation, when you run the Copy Document function on a partial sales return, you receive the following error message:

Sales Shipment Shipment_No, line no. Line_No is not copied because the full quantity on the posted document line is already manually applied.

This problem occurs in the following products:

  • Microsoft Dynamics NAV 2009 R2

  • Microsoft Dynamics NAV 2009 Service Pack 1

Resolution

Hotfix information

A supported hotfix is now available from Microsoft. However, it is only intended to correct the problem that is described in this article. Apply it only to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Dynamics NAV 2009 service pack or the next Microsoft Dynamics NAV version that contains this hotfix.

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Technical Support Professional for Microsoft Dynamics and related products determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.


Installation information

Microsoft provides programming examples for illustration only, without warranty either expressed or implied. This includes, but is not limited to, the implied warranties of merchantability or fitness for a particular purpose. This article assumes that you are familiar with the programming language that is being demonstrated and with the tools that are used to create and to debug procedures. Microsoft support engineers can help explain the functionality of a particular procedure. However, they will not modify these examples to provide added functionality or construct procedures to meet your specific requirements.

Note Before you install this hotfix, verify that all Microsoft Navision client users are logged off the system. This includes Microsoft Navision Application Services (NAS) client users. You should be the only client user who is logged on when you implement this hotfix.

To implement this hotfix, you must have a developer license.

We recommend that the user account in the Windows Logins window or in the Database Logins window be assigned the "SUPER" role ID. If the user account cannot be assigned the "SUPER" role ID, you must verify that the user account has the following permissions:

  • The Modify permission for the object that you will be changing.

  • The Execute permission for the System Object ID 5210 object and for the System Object ID 9015 object.



Note You do not have to have rights to the data stores unless you have to perform data repair.

Code changes

Note Always test code fixes in a controlled environment before you apply the fixes to your production computers.
To resolve this problem, follow these steps:

  1. Delete the following global variables in the Copy Document Mgt. codeunit (6620):

    Text030@1025 : TextConst 'ENU=%1 %2, line no. %3 is not copied because the full quantity on the posted document line is already manually applied.';
    Text031@1038 : TextConst 'ENU=Return document line contains only the original document line quantity, that is not already manually applied.';
    SomeAreFixed@1045 : Boolean;
    CopyDimensions@1050 : Boolean;
  2. Add the following global variables in the Copy Document Mgt. codeunit (6620):

    Text030@1025 : TextConst 'ENU=One or more return document lines were not copied. This is because quantities on the posted document line are already fully or partially applied and therefore the Exact Cost Reversing Link could not be created.';
    Text031@1038 : TextConst 'ENU=Return document line contains only the original document line quantity, that is not already manually applied.';
    SomeAreFixed@1045 : Boolean;
    CopyDimensions@1050 : Boolean;
    WarningDone@1051 : Boolean;
    LinesApplied@1052 : Boolean;
  3. Change the code in the SplitPstdSalesLinesPerILE function in the Copy Document Mgt. codeunit (6620) as follows:
    Existing code 1

    ...
    IF "Shipped Qty. Not Returned" = 0 THEN

    // Delete the following lines.
    ERROR(Text030,"Document Type","Document No.","Document Line No.");
    FromSalesLineBuf := FromSalesLine;
    IF -"Shipped Qty. Not Returned" < ABS(FromSalesLine."Quantity (Base)") THEN BEGIN
    IF FromSalesLine."Quantity (Base)" > 0 THEN
    FromSalesLineBuf."Quantity (Base)" := -"Shipped Qty. Not Returned"
    ELSE
    FromSalesLineBuf."Quantity (Base)" := "Shipped Qty. Not Returned";
    IF FromSalesLineBuf."Qty. per Unit of Measure" = 0 THEN
    FromSalesLineBuf.Quantity := FromSalesLineBuf."Quantity (Base)"
    ELSE
    FromSalesLineBuf.Quantity :=
    ROUND(FromSalesLineBuf."Quantity (Base)" / FromSalesLineBuf."Qty. per Unit of Measure",0.00001);
    END;
    FromSalesLine."Quantity (Base)" := FromSalesLine."Quantity (Base)" - FromSalesLineBuf."Quantity (Base)";
    FromSalesLine.Quantity := FromSalesLine.Quantity - FromSalesLineBuf.Quantity;
    FromSalesLineBuf."Appl.-from Item Entry" := "Entry No.";
    FromSalesLineBuf."Line No." := NextLineNo;
    NextLineNo := NextLineNo + 1;
    FromSalesLineBuf."Document No." := "Document No.";
    IF GetSalesDocType(ItemLedgEntry) IN
    [FromSalesLineBuf."Document Type"::Order,FromSalesLineBuf."Document Type"::"Return Order"]
    THEN
    FromSalesLineBuf."Shipment Line No." := 1;

    IF NOT FromShptOrRcpt THEN
    UpdateRevSalesLineAmount(
    FromSalesLineBuf,OrgQtyBase,
    FromSalesHeader."Prices Including VAT",ToSalesHeader."Prices Including VAT");

    FromSalesLineBuf.INSERT;
    // End of the lines.

    UNTIL (NEXT = 0) OR (FromSalesLine."Quantity (Base)" = 0);
    ...

    Replacement code 1

    ...
    IF "Shipped Qty. Not Returned" = 0 THEN

    // Add the following lines.
    LinesApplied := TRUE;
    IF "Shipped Qty. Not Returned" < 0 THEN BEGIN
    FromSalesLineBuf := FromSalesLine;

    IF -"Shipped Qty. Not Returned" < ABS(FromSalesLine."Quantity (Base)") THEN BEGIN
    IF FromSalesLine."Quantity (Base)" > 0 THEN
    FromSalesLineBuf."Quantity (Base)" := -"Shipped Qty. Not Returned"
    ELSE
    FromSalesLineBuf."Quantity (Base)" := "Shipped Qty. Not Returned";
    IF FromSalesLineBuf."Qty. per Unit of Measure" = 0 THEN
    FromSalesLineBuf.Quantity := FromSalesLineBuf."Quantity (Base)"
    ELSE
    FromSalesLineBuf.Quantity :=
    ROUND(FromSalesLineBuf."Quantity (Base)" / FromSalesLineBuf."Qty. per Unit of Measure",0.00001);
    END;
    FromSalesLine."Quantity (Base)" := FromSalesLine."Quantity (Base)" - FromSalesLineBuf."Quantity (Base)";
    FromSalesLine.Quantity := FromSalesLine.Quantity - FromSalesLineBuf.Quantity;
    FromSalesLineBuf."Appl.-from Item Entry" := "Entry No.";
    FromSalesLineBuf."Line No." := NextLineNo;
    NextLineNo := NextLineNo + 1;
    FromSalesLineBuf."Document No." := "Document No.";
    IF GetSalesDocType(ItemLedgEntry) IN
    [FromSalesLineBuf."Document Type"::Order,FromSalesLineBuf."Document Type"::"Return Order"]
    THEN
    FromSalesLineBuf."Shipment Line No." := 1;

    IF NOT FromShptOrRcpt THEN
    UpdateRevSalesLineAmount(
    FromSalesLineBuf,OrgQtyBase,
    FromSalesHeader."Prices Including VAT",ToSalesHeader."Prices Including VAT");

    FromSalesLineBuf.INSERT;
    END;
    // End of the lines.

    UNTIL (NEXT = 0) OR (FromSalesLine."Quantity (Base)" = 0);
    ...

    Existing code 2

    ...
    MissingExCostRevLink := TRUE;
    END;
    ...

    Replacement code 2

    ...
    MissingExCostRevLink := TRUE;

    // Add the following line.
    CheckUnappliedLines(LinesApplied,MissingExCostRevLink);

    END;
    ...
  4. Change the code in the SplitPstdPurchLinesPerILE function in the Copy Document Mgt. codeunit (6620) as follows:
    Existing code 1

    ...
    ApplyRec@1011 : Record 339;

    // Delete the following line.
    AllAreFixed@1012 : Boolean;

    BEGIN
    ...

    Replacement code 1

    ...
    ApplyRec@1011 : Record 339;
    BEGIN
    ...

    Existing code 2

    ...
    REPEAT

    // Delete the following lines.
    IF "Remaining Quantity" = 0 THEN BEGIN
    AllAreFixed := TRUE;
    ApplyRec.AppliedOutbndEntryExists("Entry No.",FALSE);
    IF ApplyRec.FINDFIRST THEN
    REPEAT
    AllAreFixed := AllAreFixed AND ApplyRec.Fixed;
    UNTIL ApplyRec.NEXT = 0;
    IF AllAreFixed THEN
    ERROR(Text030,"Document Type","Document No.","Document Line No.");
    END;
    // End of the lines.

    IF NOT ApplyFully THEN BEGIN
    ...

    Replacement code 2

    ...
    REPEAT
    IF NOT ApplyFully THEN BEGIN
    ...

    Existing code 3

    ...
    END;
    ...

    Replacement code 3

    ...
    END;

    // Add the following line.
    CheckUnappliedLines(SkippedLine,MissingExCostRevLink);

    ...
  5. Change the code in the CheckUnappliedLines function in the Copy Document Mgt. codeunit (6620) as follows:
    Existing code

    ...
    BEGIN
    ...

    Replacement code

    ...

    // Add the following lines.
    LOCAL PROCEDURE CheckUnappliedLines@86(SkippedLine@1000 : Boolean;VAR MissingExCostRevLink@1001 : Boolean);
    BEGIN
    IF SkippedLine AND MissingExCostRevLink THEN BEGIN
    IF NOT WarningDone THEN
    MESSAGE(Text030);
    MissingExCostRevLink := FALSE;
    WarningDone := TRUE;
    END;
    END;

    // End of the lines.

    BEGIN
    ...

Prerequisites

You must have one of the following products installed to apply this hotfix:

  • Microsoft Dynamics NAV 2009 R2

  • Microsoft Dynamics NAV 2009 Service Pack 1

Removal information

You cannot remove this hotfix.

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.

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