Summary

The Microsoft Dynamics CRM client for Microsoft Office Outlook diagnostic tool collects crash or dump files for the CRMAppPool account that is configured on the Microsoft Dynamics CRM Internet Information Services (IIS) computer. This article describes the data that is collected by the Memory Dump diagnostic tool. 

More Information

The diagnostic tool that described in this article can be used on the following versions of Windows: 

  • Windows 7

  • Windows 2008 R2

Information that is collected

The following data can be collected by the Memory Dump diagnostic tool of the Microsoft Support Diagnostic Tool. 

Notes

  • All file names in the data collection are prefaced with the ComputerName on which the Microsoft Support Diagnostic Tool is run.

  • The diagnostic tool uses the ProcDump tool to generate one or more .dmp files when the selected application either stops responding or ends unexpectedly. For more information about the ProcDump tool, go to the following Microsoft website:

    http://technet.microsoft.com/en-us/sysinternals/dd996900.aspx


Operating system information


Description

File name

Operating system version information

ComputerName_DateRan.htm


Installed applications


Description

File name

Lists the applications that are installed on the Microsoft Dynamics CRM Client for Outlook computer

ComputerName_DateRan.htm


Internet Explorer and Microsoft Office version information


Description

File name

Lists the versions of Internet Explorer and Office

ComputerName_DateRan.htm


Microsoft Outlook add-in information


Description

File name

Lists the add-ins that are installed for use with Microsoft Outlook

ComputerName_DateRan.htm


Internet Explorer trusted sites and proxy settings


Description

File name

The file lists registry keys and values that are stored under the HKCU:\Software\Microsoft\Windows\CurrentVersion\Internet Settings\ZoneMap\Domains registry hive. Additionally, this file also lists the registry keys and values under the HKCU:\Software\Microsoft\Windows\CurrentVersion\Internet Settings hive.

ComputerName_DateRan.htm


Microsoft Dynamics CRM registry key values


Description

File name

Lists registry keys and values that are stored that are under HKEY_LocalMachine\Software\Microsoft\MSCRMClient registry hive.

ComputerName_DateRan.htm


Microsoft Dynamics CRM registry user values

Description

File name

Lists registry keys and values that are stored under HKEY_CurrentUser\Software\Microsoft\MSCRMClient registry hive.

ComputerName_DateRan.htm


Installed Microsoft Dynamics CRM hotfixes


Description

File name

Lists all applied Microsoft Dynamics CRM hotfixes.

ComputerName_DateRan.htm


Microsoft Dynamics CRM files


Description

File name

Lists all files from the InstallPath registry key value, including dates and file versions.

ComputerName_DateRan.htm


Microsoft Dynamics CRM files that are installed in the assembly cache


Description

File name

Lists all Microsoft Dynamics CRM files that are installed in the global assembly cache on the CRM server.

ComputerName_DateRan.htm


TCP/IP configuration


Description

File name

Lists TCP/IP registry keys and their values.

ComputerName_DateRan.htm


Application logs


Description

File name

Event log – Application – all Microsoft Dynamics CRM events in the last seven days Event log – Application – all ASP.NET events in the last seven days

ComputerName_DateRan.htm


Installed .NET Framework information


Description

File name

Lists all .NET Framework versions that are installed on the client computer.

ComputerName_DateRan.htm


Group Policy information


Description

File name

Lists information about the applied Group Policy settings by using the gpresult utility.

ComputerName_DateRan.htm


Mail profile information


Description

File name

Lists the keys and values under the HKCU: Software\Microsoft\Windows NT\CurrentVersion\Windows Messaging Subsystem\Profiles registry hive.

ComputerName_DateRan.htm


Note The setup and client configuration log files from the %APPDATA%\Microsoft\MSCRM\Logs file directory are also collected by this diagnostic tool.

Unresponsive application data dump

The following files are generated and collected if you select the The application has become unresponsive option when you are prompted by the diagnostic tool.

For this scenario, as many as three .dmp files are generated, 10 seconds apart, to capture memory details while the selected application is in an unresponsive state. Because these files are typically very large, the diagnostic tool may take several minutes to finish.

Description

File name

A text file lists the .zip files generated by the diagnostic. The .zip file names and parent folder location are provided.

ComputerName _DumpFile_Information.txt

A .zip file that contains a compressed .dmp file.

ComputerName _w3wp.zip

A text file contains output information from the ProcDump tool. For example, the location and name of the uncompressed .dmp file are listed in the file.

ComputerName _w3wp.out

Crash dump data

The following files are generated and collected when you select the The application is crashing or terminating unexpectedly option when you are prompted by the diagnostic tool. For crash scenarios, the diagnostic tool waits for any second chance exceptions to occur and then creates a .dmp file for that process.

Description

File name

A text file contains the name of the .zip file that is generated by the diagnostic tool. The .zip file name and parent folder location are provided.

ComputerName _DumpFile_Information.txt

A .zip file contains a compressed .dmp file.

ComputerName _w3wp.zip

A text file contains output information from the ProcDump tool. For example, the location and name of the uncompressed .dmp file are listed in the file.

ComputerName _w3wp.out


References

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

973559  Frequently asked questions about the Microsoft Support Diagnostic Tool (MSDT) when it is used with Windows 7 or Windows Server 2008 R2  

Need more help?

Expand your skills
Explore Training
Get new features first
Join Microsoft Insiders

Was this information helpful?

What affected your experience?

Any additional feedback? (Optional)

Thank you for your feedback!

×