Not sure if this is the right fix? We've added this issue to our memory dump diagnostic which can confirm.

Symptoms

You have a computer that is running Windows 7 or Windows Server 2008 R2. When the computer enters or resumes from sleep (S3) or from hibernation (S4), the computer may crash. Additionally, you receive a Stop error message that resembles the following:

STOP 0x000000FE (00000008, 00000004, parameter3 , parameter4 )
BUGCODE_USB_DRIVER

Notes

  • The last two parameters in this Stop error message may vary, depending on the configuration of the computer.

  • Not all "0x000000FE" Stop error messages are caused by this problem.

This issue may occur if you attach a USB composite device that supports the Selective Suspend feature to the computer.

Cause

This issue occurs because of a race condition in the Usbccgp component.

Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

There are no prerequisites for applying this hotfix.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows 7 and Windows Server 2008 R2 file information notes


Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.

    Version

    Product

    Milestone

    Service branch

    6.1.760 0 . 16 xxx

    Windows 7 and Windows Server 2008 R2

    RTM

    GDR

    6.1.760 0 . 20 xxx

    Windows 7 and Windows Server 2008 R2

    RTM

    LDR

  • GDR service branches contain only those fixes that are widely released to address widespread, critical issues. LDR service branches contain hotfixes in addition to widely released fixes.

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 R2 and for Windows 7" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x86-based versions of Windows 7

File name

File version

File size

Date

Time

Platform

Usbccgp.sys

6.1.7600.16669

75,776

06-Sep-2010

03:06

x86

Usbhub.sys

6.1.7600.16669

258,560

06-Sep-2010

03:07

x86

Usbccgp.sys

6.1.7600.20794

75,776

04-Sep-2010

04:06

x86

Usbhub.sys

6.1.7600.20794

258,560

04-Sep-2010

04:06

x86

Usbd.sys

6.1.7600.16385

11,880

02-Apr-2010

03:12

Not applicable

Usbehci.sys

6.1.7600.16669

42,496

06-Sep-2010

03:06

x86

Usbhub.sys

6.1.7600.16669

258,560

06-Sep-2010

03:07

x86

Usbohci.sys

6.1.7600.16385

20,480

13-Jul-2009

23:51

x86

Usbport.sys

6.1.7600.16669

284,160

06-Sep-2010

03:06

x86

Usbuhci.sys

6.1.7600.16385

24,064

13-Jul-2009

23:51

x86

Usbd.sys

6.1.7600.16385

11,880

02-Apr-2010

03:12

Not applicable

Usbehci.sys

6.1.7600.20794

42,496

04-Sep-2010

04:06

x86

Usbhub.sys

6.1.7600.20794

258,560

04-Sep-2010

04:06

x86

Usbohci.sys

6.1.7600.16385

20,480

13-Jul-2009

23:51

x86

Usbport.sys

6.1.7600.20794

284,160

04-Sep-2010

04:06

x86

Usbuhci.sys

6.1.7600.16385

24,064

13-Jul-2009

23:51

x86

Usbccgp.sys

6.1.7600.16669

75,776

06-Sep-2010

03:06

x86

Usbhub.sys

6.1.7600.16669

258,560

06-Sep-2010

03:07

x86

Usbccgp.sys

6.1.7600.20794

75,776

04-Sep-2010

04:06

x86

Usbhub.sys

6.1.7600.20794

258,560

04-Sep-2010

04:06

x86

Usbd.sys

6.1.7600.16385

5,888

13-Jul-2009

23:51

Not applicable

Usbehci.sys

6.1.7600.16669

42,496

06-Sep-2010

03:06

x86

Usbhub.sys

6.1.7600.16669

258,560

06-Sep-2010

03:07

x86

Usbohci.sys

6.1.7600.16385

20,480

13-Jul-2009

23:51

x86

Usbport.sys

6.1.7600.16669

284,160

06-Sep-2010

03:06

x86

Usbuhci.sys

6.1.7600.16385

24,064

13-Jul-2009

23:51

x86

Usbd.sys

6.1.7600.16385

5,888

13-Jul-2009

23:51

Not applicable

Usbehci.sys

6.1.7600.20794

42,496

04-Sep-2010

04:06

x86

Usbhub.sys

6.1.7600.20794

258,560

04-Sep-2010

04:06

x86

Usbohci.sys

6.1.7600.16385

20,480

13-Jul-2009

23:51

x86

Usbport.sys

6.1.7600.20794

284,160

04-Sep-2010

04:06

x86

Usbuhci.sys

6.1.7600.16385

24,064

13-Jul-2009

23:51

x86

For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2

File name

File version

File size

Date

Time

Platform

Usbccgp.sys

6.1.7600.16669

98,816

06-Sep-2010

03:35

x64

Usbhub.sys

6.1.7600.16669

343,040

06-Sep-2010

03:35

x64

Usbccgp.sys

6.1.7600.20794

98,816

04-Sep-2010

04:30

x64

Usbhub.sys

6.1.7600.20794

343,040

04-Sep-2010

04:30

x64

Usbd.sys

6.1.7600.16385

13,928

02-Apr-2010

03:28

x64

Usbehci.sys

6.1.7600.16669

52,224

06-Sep-2010

03:35

x64

Usbhub.sys

6.1.7600.16669

343,040

06-Sep-2010

03:35

x64

Usbohci.sys

6.1.7600.16385

25,600

14-Jul-2009

00:06

x64

Usbport.sys

6.1.7600.16669

324,608

06-Sep-2010

03:35

x64

Usbuhci.sys

6.1.7600.16385

30,720

14-Jul-2009

00:06

x64

Usbd.sys

6.1.7600.16385

13,928

02-Apr-2010

03:28

x64

Usbehci.sys

6.1.7600.20794

52,224

04-Sep-2010

04:30

x64

Usbhub.sys

6.1.7600.20794

343,040

04-Sep-2010

04:30

x64

Usbohci.sys

6.1.7600.16385

25,600

14-Jul-2009

00:06

x64

Usbport.sys

6.1.7600.20794

324,608

04-Sep-2010

04:30

x64

Usbuhci.sys

6.1.7600.16385

30,720

14-Jul-2009

00:06

x64

Usbccgp.sys

6.1.7600.16669

98,816

06-Sep-2010

03:35

x64

Usbhub.sys

6.1.7600.16669

343,040

06-Sep-2010

03:35

x64

Usbccgp.sys

6.1.7600.20794

98,816

04-Sep-2010

04:30

x64

Usbhub.sys

6.1.7600.20794

343,040

04-Sep-2010

04:30

x64

Usbd.sys

6.1.7600.16385

7,936

14-Jul-2009

00:06

x64

Usbehci.sys

6.1.7600.16669

52,224

06-Sep-2010

03:35

x64

Usbhub.sys

6.1.7600.16669

343,040

06-Sep-2010

03:35

x64

Usbohci.sys

6.1.7600.16385

25,600

14-Jul-2009

00:06

x64

Usbport.sys

6.1.7600.16669

324,608

06-Sep-2010

03:35

x64

Usbuhci.sys

6.1.7600.16385

30,720

14-Jul-2009

00:06

x64

Usbd.sys

6.1.7600.16385

7,936

14-Jul-2009

00:06

x64

Usbehci.sys

6.1.7600.20794

52,224

04-Sep-2010

04:30

x64

Usbhub.sys

6.1.7600.20794

343,040

04-Sep-2010

04:30

x64

Usbohci.sys

6.1.7600.16385

25,600

14-Jul-2009

00:06

x64

Usbport.sys

6.1.7600.20794

324,608

04-Sep-2010

04:30

x64

Usbuhci.sys

6.1.7600.16385

30,720

14-Jul-2009

00:06

x64

Workaround

Workaround for Windows 7 and for Windows Server 2008 R2

Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:

322756 How to back up and restore the registry in WindowsTo work around this issue, disable the Selective Suspend feature in the Usbccgp component. To do this, follow these steps:

  1. Click Start start button , type regedit in the Start Search box, and then press ENTER.

  2. Locate the UsbccgpCapabilities registry entry in the following registry subkey:

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\USB\<VID&PID>\<InstanceID>\Device Parameters
    Notes

    • “VID&PID” is the Vendor ID and Product ID of the USB device.

    • “InstanceID” is an instance of the USB device.

  3. Set the value of the UsbccgpCapabilities registry entry to 10, and then click OK.

  4. Restart the computer to apply the change.



Note This setting prevents the USB composite (also known as "parent") device from going idle. When the device does idle, the device issues a USB Idle Notification IRP. This setting disables the timer and worker routine that checks for idle child functions. Additionally, the setting idles the parent device if all child functions are idle.

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows 7 and for Windows Server 2008 R2

Additional files for all supported x86-based versions of Windows 7

File name

X86_embedded-usb.inf_31bf3856ad364e35_6.1.7600.16669_none_080bf556216207a8.manifest

File version

Not applicable

File size

3,508

Date (UTC)

06-Sep-2010

Time (UTC)

05:10

Platform

Not applicable

File name

X86_embedded-usb.inf_31bf3856ad364e35_6.1.7600.20794_none_087020eb3a9c7c92.manifest

File version

Not applicable

File size

3,508

Date (UTC)

04-Sep-2010

Time (UTC)

06:14

Platform

Not applicable

File name

X86_embedded-usbport.inf_31bf3856ad364e35_6.1.7600.16669_none_1c54e3c378941ddb.manifest

File version

Not applicable

File size

5,259

Date (UTC)

06-Sep-2010

Time (UTC)

09:39

Platform

Not applicable

File name

X86_embedded-usbport.inf_31bf3856ad364e35_6.1.7600.20794_none_1cb90f5891ce92c5.manifest

File version

Not applicable

File size

5,259

Date (UTC)

06-Sep-2010

Time (UTC)

09:39

Platform

Not applicable

File name

X86_usb.inf_31bf3856ad364e35_6.1.7600.16669_none_cae863cb6fb20dcf.manifest

File version

Not applicable

File size

3,060

Date (UTC)

06-Sep-2010

Time (UTC)

05:11

Platform

Not applicable

File name

X86_usb.inf_31bf3856ad364e35_6.1.7600.20794_none_cb4c8f6088ec82b9.manifest

File version

Not applicable

File size

3,060

Date (UTC)

04-Sep-2010

Time (UTC)

06:15

Platform

Not applicable

File name

X86_usbport.inf_31bf3856ad364e35_6.1.7600.16669_none_bdb25c4864cd5bb6.manifest

File version

Not applicable

File size

5,540

Date (UTC)

06-Sep-2010

Time (UTC)

09:39

Platform

Not applicable

File name

X86_usbport.inf_31bf3856ad364e35_6.1.7600.20794_none_be1687dd7e07d0a0.manifest

File version

Not applicable

File size

5,540

Date (UTC)

06-Sep-2010

Time (UTC)

09:39

Platform

Not applicable

Additional files for all supported x64-based versions of Windows 7 and of Windows Server 2008 R2

File name

Amd64_embedded-usb.inf_31bf3856ad364e35_6.1.7600.16669_none_642a90d9d9bf78de.manifest

File version

Not applicable

File size

3,512

Date (UTC)

06-Sep-2010

Time (UTC)

06:07

Platform

Not applicable

File name

Amd64_embedded-usb.inf_31bf3856ad364e35_6.1.7600.20794_none_648ebc6ef2f9edc8.manifest

File version

Not applicable

File size

3,512

Date (UTC)

04-Sep-2010

Time (UTC)

07:06

Platform

Not applicable

File name

Amd64_embedded-usbport.inf_31bf3856ad364e35_6.1.7600.16669_none_78737f4730f18f11.manifest

File version

Not applicable

File size

5,263

Date (UTC)

06-Sep-2010

Time (UTC)

09:32

Platform

Not applicable

File name

Amd64_embedded-usbport.inf_31bf3856ad364e35_6.1.7600.20794_none_78d7aadc4a2c03fb.manifest

File version

Not applicable

File size

5,263

Date (UTC)

06-Sep-2010

Time (UTC)

09:32

Platform

Not applicable

File name

Amd64_usb.inf_31bf3856ad364e35_6.1.7600.16669_none_2706ff4f280f7f05.manifest

File version

Not applicable

File size

3,064

Date (UTC)

06-Sep-2010

Time (UTC)

06:08

Platform

Not applicable

File name

Amd64_usb.inf_31bf3856ad364e35_6.1.7600.20794_none_276b2ae44149f3ef.manifest

File version

Not applicable

File size

3,064

Date (UTC)

04-Sep-2010

Time (UTC)

07:07

Platform

Not applicable

File name

Amd64_usbport.inf_31bf3856ad364e35_6.1.7600.16669_none_19d0f7cc1d2accec.manifest

File version

Not applicable

File size

5,544

Date (UTC)

06-Sep-2010

Time (UTC)

09:32

Platform

Not applicable

File name

Amd64_usbport.inf_31bf3856ad364e35_6.1.7600.20794_none_1a352361366541d6.manifest

File version

Not applicable

File size

5,544

Date (UTC)

06-Sep-2010

Time (UTC)

09:32

Platform

Not applicable

Need more help?

Expand your skills
Explore Training
Get new features first
Join Microsoft Insiders

Was this information helpful?

What affected your experience?

Any additional feedback? (Optional)

Thank you for your feedback!

×