Sign in with Microsoft
Sign in or create an account.
Select a different account.
You have multiple accounts
Choose the account you want to sign in with.


When you try to install Microsoft Dynamics CRM 4.0 on a computer that is running Windows Server 2008, you receive the following error message:

Error| System.Exception: Action Microsoft.Crm.Setup.Server.ConfigureAspNetAccountAction failed. ---> System.ComponentModel.Win32Exception: The group name could not be found.


A setup update is available from Microsoft. When you install Microsoft Dynamics CRM 4.0, or when you upgrade to Microsoft Dynamics CRM 4.0, you can check for setup updates. If you select the option to check for setup updates, the application downloads any new setup updates and applies them to the installation while the setup process is running.

Installation information

You can use the Update Installation Files option during setup of Microsoft Dynamics CRM 4.0 to obtain this fix.

For more information about how to use the Update Installation Files option or how to manually download the setup update, click the following article number to view the article in the Microsoft Knowledge Base:

948917 How to obtain the setup updates for Microsoft Dynamics CRM 4.0


No prerequisites are required to apply this setup update.

Removal information

The setup update cannot be removed.

Need more help?

Want more options?

Explore subscription benefits, browse training courses, learn how to secure your device, and more.

Communities help you ask and answer questions, give feedback, and hear from experts with rich knowledge.

Was this information helpful?

What affected your experience?
By pressing submit, your feedback will be used to improve Microsoft products and services. Your IT admin will be able to collect this data. Privacy Statement.

Thank you for your feedback!