Symptom

When attempting to use the Dynamics 365 App for Outlook, you see the following message: 

"The business unit is disabled. Please contact your administrator to enable it.” 

Cause

The business unit to which your user belongs in Microsoft Dynamics CRM  is disabled. 

Resolution

Verify your user's business unit is enabled. 

  1. Access Dynamics 365 as a user with the System Administrator role. 

  2. Navigate to Settings -> Security 

  3. Click Users, select the impacted user.

  4. View the Organization Information section to identify the selected business unit of the user.

  5. Navigate to Settings -> Security again.

  6. Click Business Units  and then change the view to Inactive Business Units.

  7. If you see the user's business unit as inactive, either enable it or update the user to be in a different business unit that is active.

  8. Try to open the Dynamics 365 App for Outlook again. 

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