Symptoms

When you use Group Policy Preferences (GPP) to deploy printers to a client computer that is running Windows 7, Windows Server 2008 R2, or Windows Server 2008 Service Pack 2 (SP2), the deployment fails. Additionally, you receive the following error message:

The specified port is unknown (0x80070704 or 0x704)



Note You also receive the error message when you try to manually connect the printers to the computer.

When the issue occurs, the following event log is logged:

Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:

http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running Windows 7 Service Pack 1 (SP1), Windows Server 2008 R2 SP1, or Windows Server 2008 SP2.

For more information about how to obtain a Windows 7 or Windows Server 2008 R2 service pack, click the following article number to view the article in the Microsoft Knowledge Base:

976932 Information about Service Pack 1 for Windows 7 and for Windows Server 2008 R2

For more information about how to obtain a Windows Server 2008 service pack, click the following article number to view the article in the Microsoft Knowledge Base:

968849 How to obtain the latest service pack for Windows Server 2008

Registry information

To apply this hotfix, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows 7 and Windows Server 2008 R2 file information notes

Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:

    Version

    Product

    Milestone

    Service branch

    6.1.760
    1.22xxx

    Windows 7 and Windows Server 2008 R2

    SP1

    LDR

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows 7 and for Windows Server 2008 R2" section. MUM, MANIFEST, and the associated security catalog (.cat) files, are very important to maintaining the state of the updated component. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x86-based versions of Windows 7

File name

File version

File size

Date

Time

Win32spl.dll

6.1.7601.22100

492,544

27-Aug-2012

16:49

Win32spl.dll

6.1.7601.22100

492,544

27-Aug-2012

16:49

For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2

File name

File version

File size

Date

Time

Platform

Win32spl.dll

6.1.7601.22100

751,104

27-Aug-2012

17:53

x64

Win32spl.dll

6.1.7601.22100

751,104

27-Aug-2012

17:53

x64

Win32spl.dll

6.1.7601.22100

492,544

27-Aug-2012

16:49

x86

Win32spl.dll

6.1.7601.22100

492,544

27-Aug-2012

16:49

x86

For all supported IA-64-based versions of Windows Server 2008 R2

File name

File version

File size

Date

Time

Platform

Win32spl.dll

6.1.7601.22100

1,513,472

27-Aug-2012

16:47

IA-64

Win32spl.dll

6.1.7601.22100

492,544

27-Aug-2012

16:49

x86

Windows Server 2008 file information notes

Important Windows Vista hotfixes and Windows Server 2008 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows Vista/Windows Server 2008" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:

    Version

    Product

    Milestone

    Service branch

    6.0.600
    2.23xxx

    Windows Server 2008

    SP2

    LDR

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008" section. MUM, MANIFEST, and the associated security catalog (.cat) files, are very important to maintaining the state of the updated component. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x86-based versions of Windows Server 2008

File name

File version

File size

Date

Time

Platform

Printcom.dll

6.0.6002.23370

37,376

05-Apr-2014

02:58

x86

Win32spl.dll

6.0.6002.23370

443,392

05-Apr-2014

02:59

x86

For all supported x64-based versions of Windows Server 2008

File name

File version

File size

Date

Time

Platform

Printcom.dll

6.0.6002.23370

44,544

05-Apr-2014

03:56

x64

Win32spl.dll

6.0.6002.23370

685,568

05-Apr-2014

03:57

x64

Printcom.dll

6.0.6002.23370

37,376

05-Apr-2014

02:58

x86

Win32spl.dll

6.0.6002.23370

443,392

05-Apr-2014

02:59

x86

For all supported IA-64-based versions of Windows Server 2008

File name

File version

File size

Date

Time

Platform

Printcom.dll

6.0.6002.23370

98,816

05-Apr-2014

02:38

IA-64

Win32spl.dll

6.0.6002.23370

1,358,336

05-Apr-2014

02:39

IA-64

Printcom.dll

6.0.6002.23370

37,376

05-Apr-2014

02:58

x86

Win32spl.dll

6.0.6002.23370

443,392

05-Apr-2014

02:59

x86


Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information for Windows 7 and for Windows Server 2008 R2

Additional files for all supported x86-based versions of Windows 7

File name

X86_c33c250f85c4594712f503e36525a404_31bf3856ad364e35_6.1.7601.22100_none_d545a9bdbfd56ee1.manifest

File version

Not applicable

File size

718

Date (UTC)

28-Aug-2012

Time (UTC)

06:16

File name

X86_f07c8cf8302d7da4f467e17f5767295f_31bf3856ad364e35_7.1.7601.22100_none_7fa29c80a6a62949.manifest

File version

Not applicable

File size

718

Date (UTC)

28-Aug-2012

Time (UTC)

06:16

File name

X86_microsoft-windows-p..ooler-networkclient_31bf3856ad364e35_6.1.7601.22100_none_3c0aefede8456358.manifest

File version

Not applicable

File size

10,424

Date (UTC)

27-Aug-2012

Time (UTC)

17:18

File name

X86_microsoft-windows-p..ooler-networkclient_31bf3856ad364e35_7.1.7601.22100_none_2d7b6c33732c0c27.manifest

File version

Not applicable

File size

6,369

Date (UTC)

27-Aug-2012

Time (UTC)

17:22

Additional files for all supported x64-based versions of Windows 7 and of Windows Server 2008 R2

File name

Amd64_0f501136515e1ca674e915d5a1747e4b_31bf3856ad364e35_6.1.7601.22100_none_a6cc68f72776ca4f.manifest

File version

Not applicable

File size

722

Date (UTC)

28-Aug-2012

Time (UTC)

06:16

File name

Amd64_efffb0def6d6f61875beaec76edb289e_31bf3856ad364e35_7.1.7601.22100_none_3ab06d43fdba0425.manifest

File version

Not applicable

File size

1,086

Date (UTC)

28-Aug-2012

Time (UTC)

06:16

File name

Amd64_fb14bd376b1d134e8a31dbf6dad10f15_31bf3856ad364e35_6.1.7601.22100_none_3bcb97555b2413c9.manifest

File version

Not applicable

File size

722

Date (UTC)

28-Aug-2012

Time (UTC)

06:16

File name

Amd64_microsoft-windows-p..ooler-networkclient_31bf3856ad364e35_6.1.7601.22100_none_98298b71a0a2d48e.manifest

File version

Not applicable

File size

10,428

Date (UTC)

27-Aug-2012

Time (UTC)

18:22

File name

Amd64_microsoft-windows-p..ooler-networkclient_31bf3856ad364e35_7.1.7601.22100_none_899a07b72b897d5d.manifest

File version

Not applicable

File size

6,373

Date (UTC)

27-Aug-2012

Time (UTC)

18:28

File name

Wow64_microsoft-windows-p..ooler-networkclient_31bf3856ad364e35_6.1.7601.22100_none_a27e35c3d5039689.manifest

File version

Not applicable

File size

10,426

Date (UTC)

27-Aug-2012

Time (UTC)

17:06

File name

Wow64_microsoft-windows-p..ooler-networkclient_31bf3856ad364e35_7.1.7601.22100_none_93eeb2095fea3f58.manifest

File version

Not applicable

File size

6,371

Date (UTC)

27-Aug-2012

Time (UTC)

17:06

Additional files for all supported IA-64-based versions of Windows Server 2008 R2

File name

Ia64_7dbf523c929279cf259e53d5d044dd39_31bf3856ad364e35_6.1.7601.22100_none_5294f833e63f2b86.manifest

File version

Not applicable

File size

1,084

Date (UTC)

28-Aug-2012

Time (UTC)

06:16

File name

Ia64_microsoft-windows-p..ooler-networkclient_31bf3856ad364e35_6.1.7601.22100_none_3c0c93e3e8436c54.manifest

File version

Not applicable

File size

10,426

Date (UTC)

27-Aug-2012

Time (UTC)

18:08

File name

Wow64_microsoft-windows-p..ooler-networkclient_31bf3856ad364e35_6.1.7601.22100_none_a27e35c3d5039689.manifest

File version

Not applicable

File size

10,426

Date (UTC)

27-Aug-2012

Time (UTC)

17:06

Additional file information for Windows Server 2008

Additional files for all supported x86-based versions of Windows Server 2008

File property

Value

File name

X86_2513d7766cea1457606e40356eec4380_31bf3856ad364e35_6.0.6002.23370_none_29accce4f5c7c4f4.manifest

File version

Not applicable

File size

718

Date (UTC)

07-Apr-2014

Time (UTC)

12:25

Platform

Not applicable

File name

X86_microsoft-windows-p..ooler-networkclient_31bf3856ad364e35_6.0.6002.23370_none_3b978cae8766c7db.manifest

File version

Not applicable

File size

48,324

Date (UTC)

05-Apr-2014

Time (UTC)

03:38

Platform

Not applicable

Additional files for all supported x64-based versions of Windows Server 2008

File property

Value

File name

Amd64_08cf294d7248b8403e4b9eedac703e60_31bf3856ad364e35_6.0.6002.23370_none_baf168767cc05685.manifest

File version

Not applicable

File size

1,086

Date (UTC)

07-Apr-2014

Time (UTC)

12:25

Platform

Not applicable

File name

Amd64_microsoft-windows-p..ooler-networkclient_31bf3856ad364e35_6.0.6002.23370_none_97b628323fc43911.manifest

File version

Not applicable

File size

48,362

Date (UTC)

05-Apr-2014

Time (UTC)

04:44

Platform

Not applicable

File name

Wow64_microsoft-windows-p..ooler-networkclient_31bf3856ad364e35_6.0.6002.23370_none_a20ad2847424fb0c.manifest

File version

Not applicable

File size

49,128

Date (UTC)

05-Apr-2014

Time (UTC)

03:33

Platform

Not applicable

Additional files for all supported IA-64-based versions of Windows Server 2008

File property

Value

File name

Ia64_0ce5b743df4b1033fb7073778a1e85b6_31bf3856ad364e35_6.0.6002.23370_none_6ab481f8d73b79d3.manifest

File version

Not applicable

File size

1,084

Date (UTC)

07-Apr-2014

Time (UTC)

12:25

Platform

Not applicable

File name

Ia64_microsoft-windows-p..ooler-networkclient_31bf3856ad364e35_6.0.6002.23370_none_3b9930a48764d0d7.manifest

File version

Not applicable

File size

48,343

Date (UTC)

05-Apr-2014

Time (UTC)

03:25

Platform

Not applicable

File name

Wow64_microsoft-windows-p..ooler-networkclient_31bf3856ad364e35_6.0.6002.23370_none_a20ad2847424fb0c.manifest

File version

Not applicable

File size

49,128

Date (UTC)

05-Apr-2014

Time (UTC)

03:33

Platform

Not applicable


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