Sign in with Microsoft
Sign in or create an account.
Select a different account.
You have multiple accounts
Choose the account you want to sign in with.


Assume that you try to view a folder that contains items by using te Group By view in Microsoft Office Outlook in a Microsoft Exchange Server 2010 environment. For example, you use the Group items by Subject view. In this scenario, the items in the folder may not display. Additionally, you receive the following error message:

There are no items to show in this view.


  • The folder items may display when you reverse the sort order several times. However, the state of Collapse All Groups or Expand All Groups may be incorrect.

  • This issue occurs when you try to perform one of the following operations:

    • View a public folder.

    • View a mailbox of other account in cached mode.

    • View your own mailbox in online mode.


This issue occurs because the Exchange server returns an incorrect current table row position of the cursor to Outlook. Outlook checks the unmatched value as not synchronized. Therefore, the items in the folder do not display.


To resolve this issue, install the following update rollup:

2582113 Description of Update Rollup 5 for Exchange Server 2010 Service Pack 1


Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

For a similar issue that occurs in an Exchange Server 2010 environment, click the following article number to view the article in the Microsoft Knowledge Base:

2500648 "There are no items to show in this view." error message when you try to view a folder in Outlook in an Exchange Server 2010 environment

Need more help?

Want more options?

Explore subscription benefits, browse training courses, learn how to secure your device, and more.

Communities help you ask and answer questions, give feedback, and hear from experts with rich knowledge.

Was this information helpful?

What affected your experience?
By pressing submit, your feedback will be used to improve Microsoft products and services. Your IT admin will be able to collect this data. Privacy Statement.

Thank you for your feedback!