Symptoms

Consider the following scenario:

  • You build a Remote Desktop Web Access portal on one or more Windows Server 2008 R2 Service Pack 1 (SP1)-based computers.

  • You log on the Remote Desktop Web Access portal.

  • You use a Remote Desktop application or desktop.

  • You restart one of the Remote Desktop session hosts that hosts the Remote Desktop applications or desktops.

  • After 2 or 3 hours, you try to access the Remote Desktop Web Access portal again.

In this scenario, error code 500 is generated. Additionally, you receive the following error message:

An application error occurred on the server. The current custom error settings for this application prevent the details of the application error from being viewed remotely (for security reasons). It could, however, be viewed by browsers running on the local server machine.


Also, the following event is logged in the Windows Event Log on the Remote Desktop Web Access server:

Cause

This issue occurs because an exception is not handled correctly.

Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix Download Available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:

http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix Download Available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running Windows Server 2008 R2 Service Pack 1 (SP1). For more information about how to obtain a Windows 7 or Windows Server 2008 R2 service pack, click the following article number to view the article in the Microsoft Knowledge Base:

976932 Information about Service Pack 1 for Windows 7 and for Windows Server 2008 R2

Registry information

To apply this hotfix, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows Server 2008 R2 file information notes

  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:

    Version

    Product

    Milestone

    Service branch

    6.1.760
    1.17xxx

    Windows Server 2008 R2

    SP1

    GDR

    6.1.760
    1.22xxx

    Windows Server 2008 R2

    SP1

    LDR

  • GDR service branches contain only those fixes that are widely released to address widespread, critical issues. LDR service branches contain hotfixes in addition to widely released fixes.

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 R2" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are critical to maintaining the state of the updated component. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x64-based versions of Windows Server 2008 R2

File name

File version

File size

Date

Time

Platform

Tsportalwebpart.dll

6.1.7601.22435

303,104

28-Aug-2013

02:32

x86

Tswf.xsd

Not applicable

6,410

10-Jun-2009

20:41

Not applicable

Web.config

Not applicable

1,302

05-Nov-2010

01:57

Not applicable

Webfeed.aspx

Not applicable

131

10-Jun-2009

20:41

Not applicable

Webfeed.aspx.cs

Not applicable

1,301

10-Jun-2009

20:41

Not applicable

Allusers_tswa.log

Not applicable

190

05-Nov-2010

01:57

Not applicable

Aspnetdb.mdf

Not applicable

10,485,760

05-Nov-2010

01:57

Not applicable

Aspnetdb_log.ldf

Not applicable

516,096

05-Nov-2010

01:57

Not applicable

Banner_01.jpg

Not applicable

27,385

05-Nov-2010

01:57

Not applicable

Banner_02.jpg

Not applicable

14,234

05-Nov-2010

01:57

Not applicable

Bar_03.jpg

Not applicable

7,295

05-Nov-2010

01:57

Not applicable

Bg_globe_01.jpg

Not applicable

76,793

05-Nov-2010

01:57

Not applicable

Bottom_left.png

Not applicable

252

05-Nov-2010

01:57

Not applicable

Bottom_mid.png

Not applicable

224

05-Nov-2010

01:57

Not applicable

Bottom_right.png

Not applicable

264

05-Nov-2010

01:57

Not applicable

Clear.gif

Not applicable

43

05-Nov-2010

01:57

Not applicable

Default.aspx

Not applicable

4,222

05-Nov-2010

01:57

Not applicable

Default.aspx.cs

Not applicable

378

05-Nov-2010

01:57

Not applicable

Erroricon.png

Not applicable

2,414

05-Nov-2010

01:57

Not applicable

Ivmo.png

Not applicable

668

05-Nov-2010

01:57

Not applicable

Left_mid.png

Not applicable

211

05-Nov-2010

01:57

Not applicable

Logo_01.png

Not applicable

3,492

05-Nov-2010

01:57

Not applicable

Logo_02.png

Not applicable

7,084

05-Nov-2010

01:57

Not applicable

Mslogo_black.png

Not applicable

3,664

05-Nov-2010

01:57

Not applicable

Rapapplicationspart.xsl

Not applicable

1,507

05-Nov-2010

01:57

Not applicable

Rapwait.gif

Not applicable

3,124

05-Nov-2010

01:57

Not applicable

Renderscripts.js

Not applicable

16,972

05-Nov-2010

01:57

Not applicable

Right_mid.png

Not applicable

214

05-Nov-2010

01:57

Not applicable

Top_left.png

Not applicable

234

05-Nov-2010

01:57

Not applicable

Top_mid.png

Not applicable

206

05-Nov-2010

01:57

Not applicable

Top_right.png

Not applicable

271

05-Nov-2010

01:57

Not applicable

Tscpubstub.dll

6.1.7601.17514

22,528

20-Nov-2010

13:27

x64

Tsportalsetup.exe

6.1.7601.22435

87,552

28-Aug-2013

01:44

x64

Tsportalwebpart.dll

6.1.7601.22435

303,104

28-Aug-2013

02:32

x86

Tspubfilter.dll

6.1.7601.17514

12,288

20-Nov-2010

13:27

x64

Tswa_migplugin.dll

6.1.7601.22435

150,528

28-Aug-2013

02:27

x64

Tswebaccess.xml

Not applicable

362

05-Nov-2010

01:58

Not applicable

Tswf.xsd

Not applicable

6,410

05-Nov-2010

01:57

Not applicable

Warning24.png

Not applicable

1,221

05-Nov-2010

01:57

Not applicable

Web.config

Not applicable

4,953

09-Jul-2013

05:56

Not applicable

Webfeed.aspx

Not applicable

131

05-Nov-2010

01:57

Not applicable

Webfeed.aspx.cs

Not applicable

1,752

05-Nov-2010

01:57

Not applicable

Ws_h_c.png

Not applicable

3,424

05-Nov-2010

01:57

Not applicable


Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

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