Symptoms

Consider the following scenario:

  • You install a printer driver that uses Microsoft Universal Printer Driver (Unidrv.dll) on a computer that is running Windows 7 or Windows Server 2008 R2.

  • In Word 2010, Excel 2010, or PowerPoint 2010, you print a multiple-page document by using a booklet layout setting.

In this scenario, the document is not printed in the booklet layout.

Cause

This issue occurs because the booklet layout setting of the print job is incorrectly dropped when the Print spooler service transfers data between some print tickets and some DEVMODE structures.

Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running Windows Server 2008 R2 or Windows 7.

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows 7 and Windows Server 2008 R2 file information notes


Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 R2 and for Windows 7" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintaining the state of the updated component. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x86-based versions of Windows 7

File name

File version

File size

Date

Time

Platform

Locale.gpd

Not applicable

14,088

10-Jun-2009

21:38

Not applicable

Msxpsinc.gpd

Not applicable

73

10-Jun-2009

21:38

Not applicable

Msxpsinc.ppd

Not applicable

72

10-Jun-2009

21:38

Not applicable

Mxdwdrv.dll

0.3.7600.20723

781,312

01-Jun-2010

04:56

x86

P6disp.gpd

Not applicable

25,489

10-Jun-2009

21:33

Not applicable

P6font.gpd

Not applicable

3,293

10-Jun-2009

21:33

Not applicable

Pcl4res.dll

0.3.5479.0

292,352

14-Jul-2009

01:07

x86

Pcl5eres.dll

0.3.5479.0

1,057,792

14-Jul-2009

01:07

x86

Pcl5ures.dll

0.3.5479.0

1,058,304

14-Jul-2009

01:07

x86

Pclxl.dll

0.3.5479.0

207,872

14-Jul-2009

00:55

x86

Pclxl.gpd

Not applicable

10,375

10-Jun-2009

21:33

Not applicable

Pjl.gpd

Not applicable

1,156

10-Jun-2009

21:33

Not applicable

Pjlmon.dll

6.1.7600.16385

17,408

14-Jul-2009

01:16

x86

Ps5ui.dll

0.3.7600.20723

726,016

01-Jun-2010

04:56

x86

Pscript.hlp

Not applicable

26,038

10-Jun-2009

21:23

Not applicable

Pscript.ntf

Not applicable

1,060,548

10-Jun-2009

21:38

Not applicable

Pscript5.dll

0.3.7600.20723

542,208

01-Jun-2010

04:56

x86

Pscrptfe.ntf

Not applicable

1,288,252

10-Jun-2009

21:38

Not applicable

Ps_schm.gdl

Not applicable

5,561

10-Jun-2009

21:38

Not applicable

Stddtype.gdl

Not applicable

23,812

10-Jun-2009

21:38

Not applicable

Stdnames.gpd

Not applicable

14,362

10-Jun-2009

21:38

Not applicable

Stdschem.gdl

Not applicable

59,116

10-Jun-2009

21:38

Not applicable

Stdschmx.gdl

Not applicable

2,278

10-Jun-2009

21:38

Not applicable

Ttfsub.gpd

Not applicable

698

10-Jun-2009

21:38

Not applicable

Unidrv.dll

0.3.7600.16385

375,296

14-Jul-2009

01:16

x86

Unidrv.hlp

Not applicable

21,225

10-Jun-2009

21:23

Not applicable

Unidrvui.dll

0.3.7600.20723

747,520

01-Jun-2010

04:56

x86

Unires.dll

0.3.7600.16385

762,368

14-Jul-2009

01:07

x86

Xpssvcs.dll

6.1.7600.20723

930,816

01-Jun-2010

04:59

x86

For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2

File name

File version

File size

Date

Time

Platform

Locale.gpd

Not applicable

14,088

10-Jun-2009

20:59

Not applicable

Msxpsinc.gpd

Not applicable

73

10-Jun-2009

20:59

Not applicable

Msxpsinc.ppd

Not applicable

72

10-Jun-2009

20:59

Not applicable

Mxdwdrv.dll

0.3.7600.20723

715,264

01-Jun-2010

05:37

x64

P6disp.gpd

Not applicable

25,489

10-Jun-2009

20:53

Not applicable

P6font.gpd

Not applicable

3,293

10-Jun-2009

20:53

Not applicable

Pcl4res.dll

0.3.5479.0

292,352

14-Jul-2009

01:30

x64

Pcl5eres.dll

0.3.5479.0

1,057,792

14-Jul-2009

01:30

x64

Pcl5ures.dll

0.3.5479.0

1,058,304

14-Jul-2009

01:30

x64

Pclxl.dll

0.3.5479.0

207,872

14-Jul-2009

01:19

x64

Pclxl.gpd

Not applicable

10,375

10-Jun-2009

20:53

Not applicable

Pjl.gpd

Not applicable

1,156

10-Jun-2009

20:53

Not applicable

Pjlmon.dll

6.1.7600.16385

22,016

14-Jul-2009

01:41

x64

Ps5ui.dll

0.3.7600.20723

847,360

01-Jun-2010

05:36

x64

Pscript.hlp

Not applicable

26,038

10-Jun-2009

20:40

Not applicable

Pscript.ntf

Not applicable

1,062,732

10-Jun-2009

20:59

Not applicable

Pscript5.dll

0.3.7600.20723

629,760

01-Jun-2010

05:36

x64

Pscrptfe.ntf

Not applicable

1,293,180

10-Jun-2009

20:59

Not applicable

Ps_schm.gdl

Not applicable

5,561

10-Jun-2009

20:59

Not applicable

Stddtype.gdl

Not applicable

23,812

10-Jun-2009

20:59

Not applicable

Stdnames.gpd

Not applicable

14,362

10-Jun-2009

20:59

Not applicable

Stdschem.gdl

Not applicable

59,116

10-Jun-2009

20:59

Not applicable

Stdschmx.gdl

Not applicable

2,278

10-Jun-2009

20:59

Not applicable

Ttfsub.gpd

Not applicable

698

10-Jun-2009

20:59

Not applicable

Unidrv.dll

0.3.7600.16385

479,232

14-Jul-2009

01:41

x64

Unidrv.hlp

Not applicable

21,225

10-Jun-2009

20:40

Not applicable

Unidrvui.dll

0.3.7600.20723

884,224

01-Jun-2010

05:36

x64

Unires.dll

0.3.7600.16385

762,368

14-Jul-2009

01:30

x64

Xpssvcs.dll

6.1.7600.20723

1,576,448

01-Jun-2010

05:40

x64

For all supported IA-64-based versions of Windows Server 2008 R2

File name

File version

File size

Date

Time

Platform

Locale.gpd

Not applicable

14,088

10-Jun-2009

21:03

Not applicable

Msxpsinc.gpd

Not applicable

73

10-Jun-2009

21:03

Not applicable

Msxpsinc.ppd

Not applicable

72

10-Jun-2009

21:03

Not applicable

Mxdwdrv.dll

0.3.7600.20723

1,480,192

01-Jun-2010

04:18

IA-64

P6disp.gpd

Not applicable

25,489

10-Jun-2009

20:57

Not applicable

P6font.gpd

Not applicable

3,293

10-Jun-2009

20:57

Not applicable

Pcl4res.dll

0.3.5479.0

292,352

14-Jul-2009

01:38

IA-64

Pcl5eres.dll

0.3.5479.0

1,057,792

14-Jul-2009

01:38

IA-64

Pcl5ures.dll

0.3.5479.0

1,058,304

14-Jul-2009

01:38

IA-64

Pclxl.dll

0.3.5479.0

207,872

14-Jul-2009

01:26

IA-64

Pclxl.gpd

Not applicable

10,375

10-Jun-2009

20:57

Not applicable

Pjl.gpd

Not applicable

1,156

10-Jun-2009

20:57

Not applicable

Pjlmon.dll

6.1.7600.16385

56,320

14-Jul-2009

01:48

IA-64

Ps5ui.dll

0.3.7600.20723

1,565,696

01-Jun-2010

04:17

IA-64

Pscript.hlp

Not applicable

26,038

10-Jun-2009

20:44

Not applicable

Pscript.ntf

Not applicable

1,062,732

10-Jun-2009

21:04

Not applicable

Pscript5.dll

0.3.7600.20723

1,159,168

01-Jun-2010

04:17

IA-64

Pscrptfe.ntf

Not applicable

1,293,180

10-Jun-2009

21:04

Not applicable

Ps_schm.gdl

Not applicable

5,561

10-Jun-2009

21:03

Not applicable

Stddtype.gdl

Not applicable

23,812

10-Jun-2009

21:03

Not applicable

Stdnames.gpd

Not applicable

14,362

10-Jun-2009

21:03

Not applicable

Stdschem.gdl

Not applicable

59,116

10-Jun-2009

21:03

Not applicable

Stdschmx.gdl

Not applicable

2,278

10-Jun-2009

21:03

Not applicable

Ttfsub.gpd

Not applicable

698

10-Jun-2009

21:03

Not applicable

Unidrv.dll

0.3.7600.16385

1,152,512

14-Jul-2009

01:49

IA-64

Unidrv.hlp

Not applicable

21,225

10-Jun-2009

20:44

Not applicable

Unidrvui.dll

0.3.7600.20723

1,651,712

01-Jun-2010

04:18

IA-64

Unires.dll

0.3.7600.16385

762,368

14-Jul-2009

01:38

IA-64

Xpssvcs.dll

6.1.7600.20723

3,529,728

01-Jun-2010

04:21

IA-64

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

For more information about the DEVMODE structure, view the following Microsoft website:

General information about the "DEVMODE" structureFor more information about how to create a booklet in Microsoft Office Word 2007, view the following Microsoft website:

How to create a booklet in Microsoft Office Word 2007For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows 7 and for Windows Server 2008 R2

Additional files for all supported x86-based versions of Windows 7

File name

Update.mum

File version

Not applicable

File size

1,627

Date (UTC)

01-Jun-2010

Time (UTC)

10:05

Platform

Not applicable

File name

X86_ntprint.inf_31bf3856ad364e35_6.1.7600.16601_none_3b29770f1bc9293a.manifest

File version

Not applicable

File size

17,871

Date (UTC)

01-Jun-2010

Time (UTC)

10:10

Platform

Not applicable

File name

X86_ntprint.inf_31bf3856ad364e35_6.1.7600.20723_none_3b9f749634f53394.manifest

File version

Not applicable

File size

17,871

Date (UTC)

01-Jun-2010

Time (UTC)

10:10

Platform

Not applicable

Additional files for all supported x64-based versions of Windows 7 and of Windows Server 2008 R2

File name

Amd64_ntprint.inf_31bf3856ad364e35_6.1.7600.16601_none_97481292d4269a70.manifest

File version

Not applicable

File size

17,933

Date (UTC)

01-Jun-2010

Time (UTC)

10:13

Platform

Not applicable

File name

Amd64_ntprint.inf_31bf3856ad364e35_6.1.7600.20723_none_97be1019ed52a4ca.manifest

File version

Not applicable

File size

17,933

Date (UTC)

01-Jun-2010

Time (UTC)

10:13

Platform

Not applicable

File name

Update.mum

File version

Not applicable

File size

2,049

Date (UTC)

01-Jun-2010

Time (UTC)

10:05

Platform

Not applicable

Additional files for all supported IA-64-based versions of Windows Server 2008 R2

File name

Ia64_ntprint.inf_31bf3856ad364e35_6.1.7600.16601_none_3b2b1b051bc73236.manifest

File version

Not applicable

File size

17,873

Date (UTC)

01-Jun-2010

Time (UTC)

10:05

Platform

Not applicable

File name

Ia64_ntprint.inf_31bf3856ad364e35_6.1.7600.20723_none_3ba1188c34f33c90.manifest

File version

Not applicable

File size

17,873

Date (UTC)

01-Jun-2010

Time (UTC)

10:05

Platform

Not applicable

File name

Update.mum

File version

Not applicable

File size

1,451

Date (UTC)

01-Jun-2010

Time (UTC)

10:05

Platform

Not applicable

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