Symptoms

When you start a computer that is running Windows Vista or Windows Server 2008, it stops responding at a black screen early in the startup process.

Cause

The issue occurs because of a deadlock between a thread in Windows NT File System driver (Ntfs.sys) and a thread in the Autochk.exe program.

Resolution

Important This issue may occur sometimes or every time that you start the computer. If you can load Windows successfully, apply this hotfix. If the issue occurs every time when you start the computer, contact Microsoft Customer Service and Support.

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, your computer must be running one of the following Windows operating systems:

  • Windows Vista Service Pack 1 (SP1)

  • Windows Vista Service Pack 2 (SP2)

  • Windows Server 2008

  • Windows Server 2008 Service Pack 2 (SP2)

For more information about how to obtain a Windows Vista service pack, click the following article number to view the article in the Microsoft Knowledge Base:

935791 How to obtain the latest Windows Vista service pack

For more information about how to obtain a Windows Server 2008 service pack, click the following article number to view the article in the Microsoft Knowledge Base:

968849 How to obtain the latest service pack for Windows Server 2008

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The English (United States) version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows Vista and Windows Server 2008 file information notes

Important Windows Vista hotfixes and Windows Server 2008 hotfixes are included in the same packages. However, only "Windows Vista" is listed on the Hotfix Request page. To request the hotfix package that applies to one or both of these operating systems, select the hotfix that is listed under "Windows Vista" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

  • The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.

    Version

    Product

    SR_Level

    Service branch

    6.0.600
    1.
    22xxx

    Windows Vista and Windows Server 2008

    SP1

    LDR

    6.0.600
    2.
    22xxx

    Windows Vista and Windows Server 2008

    SP2

    LDR

  • Service Pack 1 is integrated into the release version of Windows Server 2008. Therefore, RTM milestone files apply only to Windows Vista. RTM milestone files have a 6.0.0000.xxxxxx version number.

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 and for Windows Vista" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintaining the state of the updated component. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x86-based versions of Windows Server 2008 and of Windows Vista

File name

File version

File size

Date

Time

Platform

Ntfs.sys

6.0.6001.22577

1,079,896

08-Dec-2009

20:36

x86

Ntfs.sys

6.0.6002.22283

1,081,912

08-Dec-2009

20:14

x86

For all supported x64-based versions of Windows Server 2008 and of Windows Vista

File name

File version

File size

Date

Time

Platform

Ntfs.sys

6.0.6001.22577

1,529,928

08-Dec-2009

21:13

x64

Ntfs.sys

6.0.6002.22283

1,508,936

08-Dec-2009

20:05

x64

For all supported IA-64-based versions of Windows Server 2008

File name

File version

File size

Date

Time

Platform

Ntfs.sys

6.0.6001.22577

3,278,936

08-Dec-2009

20:50

IA-64

Ntfs.sys

6.0.6002.22283

3,281,464

08-Dec-2009

20:09

IA-64

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows Vista and for Windows Server 2008

Additional files for all supported x86-based versions of Windows Vista and of Windows Server 2008

File name

File version

File size

Date

Time

Platform

Package_1_for_kb977675~31bf3856ad364e35~x86~~6.0.2.0.mum

Not Applicable

1,772

09-Dec-2009

07:48

Not Applicable

Package_2_for_kb977675~31bf3856ad364e35~x86~~6.0.2.0.mum

Not Applicable

1,939

09-Dec-2009

07:48

Not Applicable

Package_3_for_kb977675~31bf3856ad364e35~x86~~6.0.2.0.mum

Not Applicable

1,777

09-Dec-2009

07:48

Not Applicable

Package_4_for_kb977675~31bf3856ad364e35~x86~~6.0.2.0.mum

Not Applicable

1,777

09-Dec-2009

07:48

Not Applicable

Package_5_for_kb977675~31bf3856ad364e35~x86~~6.0.2.0.mum

Not Applicable

2,427

09-Dec-2009

07:48

Not Applicable

Package_6_for_kb977675~31bf3856ad364e35~x86~~6.0.2.0.mum

Not Applicable

2,266

09-Dec-2009

07:48

Not Applicable

Package_7_for_kb977675~31bf3856ad364e35~x86~~6.0.2.0.mum

Not Applicable

2,266

09-Dec-2009

07:48

Not Applicable

Package_for_kb977675_client_1~31bf3856ad364e35~x86~~6.0.2.0.mum

Not Applicable

1,367

09-Dec-2009

07:48

Not Applicable

Package_for_kb977675_client_2~31bf3856ad364e35~x86~~6.0.2.0.mum

Not Applicable

1,694

09-Dec-2009

07:48

Not Applicable

Package_for_kb977675_client~31bf3856ad364e35~x86~~6.0.2.0.mum

Not Applicable

1,713

09-Dec-2009

07:48

Not Applicable

Package_for_kb977675_sc_0~31bf3856ad364e35~x86~~6.0.2.0.mum

Not Applicable

1,421

09-Dec-2009

07:48

Not Applicable

Package_for_kb977675_sc_1~31bf3856ad364e35~x86~~6.0.2.0.mum

Not Applicable

1,690

09-Dec-2009

07:48

Not Applicable

Package_for_kb977675_sc~31bf3856ad364e35~x86~~6.0.2.0.mum

Not Applicable

1,701

09-Dec-2009

07:48

Not Applicable

Package_for_kb977675_server_0~31bf3856ad364e35~x86~~6.0.2.0.mum

Not Applicable

1,425

09-Dec-2009

07:48

Not Applicable

Package_for_kb977675_server_1~31bf3856ad364e35~x86~~6.0.2.0.mum

Not Applicable

1,694

09-Dec-2009

07:48

Not Applicable

Package_for_kb977675_server~31bf3856ad364e35~x86~~6.0.2.0.mum

Not Applicable

1,713

09-Dec-2009

07:48

Not Applicable

Package_for_kb977675_winpesrv_0~31bf3856ad364e35~x86~~6.0.2.0.mum

Not Applicable

1,422

09-Dec-2009

07:48

Not Applicable

Package_for_kb977675_winpesrv~31bf3856ad364e35~x86~~6.0.2.0.mum

Not Applicable

1,430

09-Dec-2009

07:48

Not Applicable

X86_12faaf4f43fc0bb4453653e5c874f9b6_31bf3856ad364e35_6.0.6002.22283_none_3227b5bf9f8eaa5c.manifest

Not Applicable

692

09-Dec-2009

07:48

Not Applicable

X86_86e18ccb30c6e00178f73922ba5808a3_31bf3856ad364e35_6.0.6001.22577_none_7cc779cda62bce59.manifest

Not Applicable

692

09-Dec-2009

07:48

Not Applicable

X86_microsoft-windows-ntfs_31bf3856ad364e35_6.0.6001.22577_none_a6b620b2363ba2f1.manifest

Not Applicable

16,265

08-Dec-2009

21:56

Not Applicable

X86_microsoft-windows-ntfs_31bf3856ad364e35_6.0.6002.22283_none_a88dc186336daeaa.manifest

Not Applicable

16,265

08-Dec-2009

21:36

Not Applicable

Additional files for all supported x64-based versions of Windows Vista and of Windows Server 2008

File name

File version

File size

Date

Time

Platform

Amd64_4fb78ca7b54c7799b2cedefea31b00be_31bf3856ad364e35_6.0.6001.22577_none_2762373da1496db5.manifest

Not Applicable

696

09-Dec-2009

07:48

Not Applicable

Amd64_51b90e01ffe01afd23d05ee900f30562_31bf3856ad364e35_6.0.6002.22283_none_9ed65beb2c77eca1.manifest

Not Applicable

696

09-Dec-2009

07:48

Not Applicable

Amd64_microsoft-windows-ntfs_31bf3856ad364e35_6.0.6001.22577_none_02d4bc35ee991427.manifest

Not Applicable

16,525

09-Dec-2009

00:24

Not Applicable

Amd64_microsoft-windows-ntfs_31bf3856ad364e35_6.0.6002.22283_none_04ac5d09ebcb1fe0.manifest

Not Applicable

16,525

08-Dec-2009

21:18

Not Applicable

Package_1_for_kb977675~31bf3856ad364e35~amd64~~6.0.2.0.mum

Not Applicable

1,782

09-Dec-2009

07:48

Not Applicable

Package_2_for_kb977675~31bf3856ad364e35~amd64~~6.0.2.0.mum

Not Applicable

1,951

09-Dec-2009

07:48

Not Applicable

Package_3_for_kb977675~31bf3856ad364e35~amd64~~6.0.2.0.mum

Not Applicable

1,787

09-Dec-2009

07:48

Not Applicable

Package_4_for_kb977675~31bf3856ad364e35~amd64~~6.0.2.0.mum

Not Applicable

1,787

09-Dec-2009

07:48

Not Applicable

Package_5_for_kb977675~31bf3856ad364e35~amd64~~6.0.2.0.mum

Not Applicable

2,445

09-Dec-2009

07:48

Not Applicable

Package_6_for_kb977675~31bf3856ad364e35~amd64~~6.0.2.0.mum

Not Applicable

2,282

09-Dec-2009

07:48

Not Applicable

Package_7_for_kb977675~31bf3856ad364e35~amd64~~6.0.2.0.mum

Not Applicable

2,282

09-Dec-2009

07:48

Not Applicable

Package_for_kb977675_client_1~31bf3856ad364e35~amd64~~6.0.2.0.mum

Not Applicable

1,375

09-Dec-2009

07:48

Not Applicable

Package_for_kb977675_client_2~31bf3856ad364e35~amd64~~6.0.2.0.mum

Not Applicable

1,706

09-Dec-2009

07:48

Not Applicable

Package_for_kb977675_client~31bf3856ad364e35~amd64~~6.0.2.0.mum

Not Applicable

1,723

09-Dec-2009

07:48

Not Applicable

Package_for_kb977675_sc_0~31bf3856ad364e35~amd64~~6.0.2.0.mum

Not Applicable

1,429

09-Dec-2009

07:48

Not Applicable

Package_for_kb977675_sc_1~31bf3856ad364e35~amd64~~6.0.2.0.mum

Not Applicable

1,702

09-Dec-2009

07:48

Not Applicable

Package_for_kb977675_sc~31bf3856ad364e35~amd64~~6.0.2.0.mum

Not Applicable

1,711

09-Dec-2009

07:48

Not Applicable

Package_for_kb977675_server_0~31bf3856ad364e35~amd64~~6.0.2.0.mum

Not Applicable

1,433

09-Dec-2009

07:48

Not Applicable

Package_for_kb977675_server_1~31bf3856ad364e35~amd64~~6.0.2.0.mum

Not Applicable

1,706

09-Dec-2009

07:48

Not Applicable

Package_for_kb977675_server~31bf3856ad364e35~amd64~~6.0.2.0.mum

Not Applicable

1,723

09-Dec-2009

07:48

Not Applicable

Package_for_kb977675_winpesrv_0~31bf3856ad364e35~amd64~~6.0.2.0.mum

Not Applicable

1,430

09-Dec-2009

07:48

Not Applicable

Package_for_kb977675_winpesrv~31bf3856ad364e35~amd64~~6.0.2.0.mum

Not Applicable

1,438

09-Dec-2009

07:48

Not Applicable

Additional files for all supported IA-64-based versions of Windows Server 2008

File name

File version

File size

Date

Time

Platform

Ia64_646a0ea0934a246de277f3585dd864f4_31bf3856ad364e35_6.0.6001.22577_none_800e50a9d447cc15.manifest

Not Applicable

694

09-Dec-2009

07:48

Not Applicable

Ia64_8d6db328bc6098b9db1d0f41760c6d05_31bf3856ad364e35_6.0.6002.22283_none_121157602f11a071.manifest

Not Applicable

694

09-Dec-2009

07:48

Not Applicable

Ia64_microsoft-windows-ntfs_31bf3856ad364e35_6.0.6001.22577_none_a6b7c4a83639abed.manifest

Not Applicable

16,517

08-Dec-2009

21:39

Not Applicable

Ia64_microsoft-windows-ntfs_31bf3856ad364e35_6.0.6002.22283_none_a88f657c336bb7a6.manifest

Not Applicable

16,517

08-Dec-2009

21:25

Not Applicable

Package_1_for_kb977675~31bf3856ad364e35~ia64~~6.0.2.0.mum

Not Applicable

1,777

09-Dec-2009

07:48

Not Applicable

Package_2_for_kb977675~31bf3856ad364e35~ia64~~6.0.2.0.mum

Not Applicable

1,782

09-Dec-2009

07:48

Not Applicable

Package_3_for_kb977675~31bf3856ad364e35~ia64~~6.0.2.0.mum

Not Applicable

1,782

09-Dec-2009

07:48

Not Applicable

Package_4_for_kb977675~31bf3856ad364e35~ia64~~6.0.2.0.mum

Not Applicable

2,107

09-Dec-2009

07:48

Not Applicable

Package_5_for_kb977675~31bf3856ad364e35~ia64~~6.0.2.0.mum

Not Applicable

2,107

09-Dec-2009

07:48

Not Applicable

Package_for_kb977675_sc_0~31bf3856ad364e35~ia64~~6.0.2.0.mum

Not Applicable

1,425

09-Dec-2009

07:48

Not Applicable

Package_for_kb977675_sc_1~31bf3856ad364e35~ia64~~6.0.2.0.mum

Not Applicable

1,530

09-Dec-2009

07:48

Not Applicable

Package_for_kb977675_sc~31bf3856ad364e35~ia64~~6.0.2.0.mum

Not Applicable

1,706

09-Dec-2009

07:48

Not Applicable

Package_for_kb977675_server_0~31bf3856ad364e35~ia64~~6.0.2.0.mum

Not Applicable

1,429

09-Dec-2009

07:48

Not Applicable

Package_for_kb977675_server_1~31bf3856ad364e35~ia64~~6.0.2.0.mum

Not Applicable

1,533

09-Dec-2009

07:48

Not Applicable

Package_for_kb977675_server~31bf3856ad364e35~ia64~~6.0.2.0.mum

Not Applicable

1,718

09-Dec-2009

07:48

Not Applicable

Package_for_kb977675_winpesrv_0~31bf3856ad364e35~ia64~~6.0.2.0.mum

Not Applicable

1,426

09-Dec-2009

07:48

Not Applicable

Package_for_kb977675_winpesrv~31bf3856ad364e35~ia64~~6.0.2.0.mum

Not Applicable

1,434

09-Dec-2009

07:48

Not Applicable

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