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This article applies to Microsoft Dynamics AX for the Russian (ru) region.

Introduction

This article describes a country-specific update for Russian that is available to comply with the Russian legislation requirements of customer return restrictions in a retail store in Microsoft Dynamics AX 2012 R2.

More information

According to the Russian legislation, the following restrictions are imposed by regulation on customer returns in retail stores in Russia:

  • In case of return in later shift the customer must fill in a written request. An cash disbursement slip (form KO-2) must be generated and printed instead of a fiscal receipt. The return must not be registered in a fiscal register.

  • If the customer returns the goods the retailer must repay in concordance with original sale payment method. If the original purchase was paid in cash, must be returned in cash an so on.

In addition, some market requirements exist:

  • Processing different kinds of returns, including return to the warehouses different from the store warehouse.

  • Aggregation of sales and return posting that belong to the same shift

To use new features, follow these steps:

  1. Set the Initialize refund amounts and don't set Process as a return in the same shift under the following location: Retail/Setup/ Parameters/Retail parameters. The system will control the repay amount per payment method.

  2. If the user should have the permission to repay without control of original payment methods set the Allow refunds using different methods permission groups under the following location: Retail/ Setup/ POS/ Permission groups

  3. Set the Voucher transactions and Sales and returns under the following location: Retail/Setup/ Parameters/Retail parameters. The system will aggregate the sales and returns belonging to the same shift.

  4. If it is necessary, change the described parameters for specific workers under the following locations: Retail/ Common/ Workers setup on Retail/ POS permissions

  5. Set the Cash office for specific store under the following location: Retail/Common/Retail channels/Retail stores.

  6. Create new Reason code with input type Subcode list or Subcode buttons under the following location: Retail/Setup/Reason codes. Add new subcodes with Trigger function equals to Warehouse for item return. Set the reason codes for return operations under the following location: Retail/Setup/POS/Profiles/Functionality profiles

  7. Run the Synch Service Jobs.

  8. Find the receipt to return in POS. If the user has permission to return item:

    • The Return item dialog box will contain new button Display refund. On Display refund amounts dialog will be displayed the history about paid and repaid amounts per payments method of current selected receipt. The POS action with

    • The Reason code dialog box will display the list/buttons of the warehouses for item receive.

    • If the return belonging to a later shift and the user has permission to return in a later shift the user will be able to generate the cash disbursement slip for cash repay automatically or could provide the number of disbursement slip created earlier.

    • The fiscal receipt on the return in later shift will not be generated

  9. Run the Synch Service Job.

  10. The statement will combine sales and returns from the same shift.

The forms Open statements, Statement journals and Posted transactions will contain information about repays performed through cash disbursement slip. The user can change the associated cash disbursement slip on the form Payment transaction through operation Select another disbursement slip.

Hotfix information

A supported hotfix is available from Microsoft. There is a "Hotfix download available" section at the top of this Knowledge Base article. If you are encountering an issue downloading, installing this hotfix, or have other technical support questions, contact your partner or, if enrolled in a support plan directly with Microsoft, you can contact technical support for Microsoft Dynamics and create a new support request. To do this, visit the following Microsoft website:

https://mbs.microsoft.com/support/newstart.aspx You can also contact technical support for Microsoft Dynamics by phone using these links for country specific phone numbers. To do this, visit one of the following Microsoft websites:

Partners

https://mbs.microsoft.com/partnersource/support/Customers

https://mbs.microsoft.com/customersource/support/information/SupportInformation/global_support_contacts_eng.htmIn special cases, charges that are ordinarily incurred for support calls may be canceled if a Technical Support Professional for Microsoft Dynamics and related products determines that a specific update will resolve your problem. The usual support costs will apply to any additional support questions and issues that do not qualify for the specific update in question.


Installation information

If you have customizations for one or more of the methods or the tables that are affected by this hotfix, you must apply these changes in a test environment before you apply the hotfix in a production environment.
For more information about how to install this hotfix, click the following article number to view the article in the Microsoft Knowledge Base:

893082 How to install a Microsoft Dynamics AX hotfix

Prerequisites

You must have Microsoft Dynamics AX 2012 R2 installed to apply this hotfix.

Restart requirement

You must restart the Application Object Server (AOS) service after you apply the hotfix.

File information

The global version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Application hotfix

File name

File version

File size

Date

Time

Aximpactanalysis.exe

Not Applicable

62,144

11-Dec-2013

20:34

Axupdate.exe

Not Applicable

61,616

11-Dec-2013

20:34

Dynamicsax2012r2-kb2923571.exe

6.3.15.0

41,959,632

09-Jan-2014

16:24

Licensetermsar.rtf

Not Applicable

2,173

15-Oct-2013

02:30

Licensetermscs.rtf

Not Applicable

91,247

15-Oct-2013

02:30

Licensetermsda.rtf

Not Applicable

101,181

15-Oct-2013

02:30

Licensetermsde.rtf

Not Applicable

116,642

15-Oct-2013

02:30

Licensetermsen.rtf

Not Applicable

102,374

15-Oct-2013

02:30

Licensetermses.rtf

Not Applicable

96,985

15-Oct-2013

02:30

Licensetermset.rtf

Not Applicable

102,895

15-Oct-2013

02:30

Licensetermsfi.rtf

Not Applicable

106,101

15-Oct-2013

02:30

Licensetermsfr.rtf

Not Applicable

130,011

15-Oct-2013

02:30

Licensetermshu.rtf

Not Applicable

93,010

15-Oct-2013

02:30

Licensetermsis.rtf

Not Applicable

36,458

15-Oct-2013

02:30

Licensetermsit.rtf

Not Applicable

115,086

15-Oct-2013

02:30

Licensetermsja.rtf

Not Applicable

105,917

15-Oct-2013

02:30

Licensetermslt.rtf

Not Applicable

122,674

15-Oct-2013

02:30

Licensetermslv.rtf

Not Applicable

105,401

15-Oct-2013

02:30

Licensetermsnb-no.rtf

Not Applicable

115,700

15-Oct-2013

02:30

Licensetermsnl.rtf

Not Applicable

110,040

15-Oct-2013

02:30

Licensetermspl.rtf

Not Applicable

116,322

15-Oct-2013

02:30

Licensetermspt-br.rtf

Not Applicable

101,514

15-Oct-2013

02:30

Licensetermsru.rtf

Not Applicable

148,577

15-Oct-2013

02:30

Licensetermssv.rtf

Not Applicable

115,453

15-Oct-2013

02:30

Licensetermsth.rtf

Not Applicable

153,768

15-Oct-2013

02:30

Licensetermszh-hans.rtf

Not Applicable

99,245

15-Oct-2013

02:30

Dynamicsax2012r2-kb2881571-foundation.axmodel

6.2.1000.5879

52,636,400

09-Jan-2014

16:20

Dynamicsax2012r2-kb2909140-foundation.axmodel

6.2.1000.4748

17,136

07-Nov-2013

19:27

Dynamicsax2012r2-kb2923571-fpplabels.axmodel

6.2.1000.5879

12,016

09-Jan-2014

16:19

Dynamicsax2012r2-kb2923571-syplabels.axmodel

6.2.1000.5879

10,988,272

09-Jan-2014

16:19

Axsetupsp.exe

6.2.1000.5369

1,878,704

11-Dec-2013

20:34

Axsetupsplib.dll

6.2.1000.5369

79,544

11-Dec-2013

20:34

Axsetupui.exe

6.2.1000.5369

211,632

11-Dec-2013

20:34

Axutillib.dll

6.2.120.0

929,968

09-Jan-2014

16:19

Microsoft.dynamics.servicing.operations.dll

6.2.1000.3174

41,712

11-Dec-2013

20:34

Axsetupsp.resources.dll

6.2.147.8303

387,776

09-Jan-2014

16:19

Axsetupsp.resources.dll

6.2.147.8303

375,488

09-Jan-2014

16:19

Axsetupsp.resources.dll

6.2.147.8303

375,488

09-Jan-2014

16:19

Axsetupsp.resources.dll

6.2.147.8303

379,584

09-Jan-2014

16:19

Axsetupsp.resources.dll

6.2.147.8303

379,584

09-Jan-2014

16:19

Axsetupsp.resources.dll

6.2.147.8303

371,392

09-Jan-2014

16:19

Axsetupsp.resources.dll

6.2.147.8303

375,488

09-Jan-2014

16:19

Axsetupsp.resources.dll

6.2.147.8303

383,680

09-Jan-2014

16:19

Axsetupsp.resources.dll

6.2.147.8303

395,968

09-Jan-2014

16:19

Axsetupsp.resources.dll

6.2.147.8303

375,488

09-Jan-2014

16:19

Axsetupsp.resources.dll

6.2.147.8303

379,584

09-Jan-2014

16:19

Axsetupsp.resources.dll

6.2.147.8303

387,776

09-Jan-2014

16:19

Axsetupsp.resources.dll

6.2.147.8303

375,488

09-Jan-2014

16:19

Axsetupsp.resources.dll

6.2.147.8303

375,488

09-Jan-2014

16:19

Axsetupsp.resources.dll

6.2.147.8303

375,488

09-Jan-2014

16:19

Axsetupsp.resources.dll

6.2.147.8303

379,584

09-Jan-2014

16:19

Axsetupsp.resources.dll

6.2.147.8303

379,584

09-Jan-2014

16:19

Axsetupsp.resources.dll

6.2.147.8303

379,584

09-Jan-2014

16:19

Axsetupsp.resources.dll

6.2.147.8303

395,968

09-Jan-2014

16:19

Axsetupsp.resources.dll

6.2.147.8303

375,488

09-Jan-2014

16:19

Axsetupsp.resources.dll

6.2.147.8303

416,448

09-Jan-2014

16:19

Axsetupsp.resources.dll

6.2.147.8303

371,392

09-Jan-2014

16:19

Binary hotfix

File name

File version

File size

Date

Time

Aximpactanalysis.exe

Not Applicable

62,144

11-Dec-2013

20:34

Axupdate.exe

Not Applicable

61,616

11-Dec-2013

20:34

Dynamicsax2012r2-kb2923571.exe

6.3.15.0

262,875,344

09-Jan-2014

15:50

Licensetermsar.rtf

Not Applicable

2,173

15-Oct-2013

02:30

Licensetermscs.rtf

Not Applicable

91,247

15-Oct-2013

02:30

Licensetermsda.rtf

Not Applicable

101,181

15-Oct-2013

02:30

Licensetermsde.rtf

Not Applicable

116,642

15-Oct-2013

02:30

Licensetermsen.rtf

Not Applicable

102,374

15-Oct-2013

02:30

Licensetermses.rtf

Not Applicable

96,985

15-Oct-2013

02:30

Licensetermset.rtf

Not Applicable

102,895

15-Oct-2013

02:30

Licensetermsfi.rtf

Not Applicable

106,101

15-Oct-2013

02:30

Licensetermsfr.rtf

Not Applicable

130,011

15-Oct-2013

02:30

Licensetermshu.rtf

Not Applicable

93,010

15-Oct-2013

02:30

Licensetermsis.rtf

Not Applicable

36,458

15-Oct-2013

02:30

Licensetermsit.rtf

Not Applicable

115,086

15-Oct-2013

02:30

Licensetermsja.rtf

Not Applicable

105,917

15-Oct-2013

02:30

Licensetermslt.rtf

Not Applicable

122,674

15-Oct-2013

02:30

Licensetermslv.rtf

Not Applicable

105,401

15-Oct-2013

02:30

Licensetermsnb-no.rtf

Not Applicable

115,700

15-Oct-2013

02:30

Licensetermsnl.rtf

Not Applicable

110,040

15-Oct-2013

02:30

Licensetermspl.rtf

Not Applicable

116,322

15-Oct-2013

02:30

Licensetermspt-br.rtf

Not Applicable

101,514

15-Oct-2013

02:30

Licensetermsru.rtf

Not Applicable

148,577

15-Oct-2013

02:30

Licensetermssv.rtf

Not Applicable

115,453

15-Oct-2013

02:30

Licensetermsth.rtf

Not Applicable

153,768

15-Oct-2013

02:30

Licensetermszh-hans.rtf

Not Applicable

99,245

15-Oct-2013

02:30

Clientoba32.msp

Not Applicable

33,886,208

09-Jan-2014

09:58

Clientoba64.msp

Not Applicable

34,058,240

09-Jan-2014

09:58

Commercedataexchangereal-timeservice.msp

Not Applicable

159,744

09-Jan-2014

09:58

Commercedataexchangesynchservice32.msp

Not Applicable

131,072

09-Jan-2014

09:58

Commercedataexchangesynchservice64.msp

Not Applicable

131,072

09-Jan-2014

09:58

Components32.msp

Not Applicable

25,100,288

09-Jan-2014

09:58

Components64.msp

Not Applicable

43,065,344

09-Jan-2014

09:58

Objectserver32.msp

Not Applicable

16,060,416

09-Jan-2014

09:58

Objectserver64.msp

Not Applicable

24,072,192

09-Jan-2014

09:58

Retaildatabaseutility.msp

Not Applicable

659,456

09-Jan-2014

09:58

Retailheadquarters32.msp

Not Applicable

3,088,384

09-Jan-2014

09:58

Retailheadquarters64.msp

Not Applicable

3,088,384

09-Jan-2014

09:58

Retailonlinechannel.msp

Not Applicable

2,764,800

09-Jan-2014

09:58

Retailpos.msp

Not Applicable

7,561,216

09-Jan-2014

09:58

Retailposplugins.msp

Not Applicable

48,906,240

09-Jan-2014

09:59

Setupsupport32.msp

Not Applicable

7,606,272

09-Jan-2014

09:58

Setupsupport64.msp

Not Applicable

15,085,568

09-Jan-2014

09:58

Axsetupsp.exe

6.2.1000.5369

1,878,704

11-Dec-2013

20:34

Axsetupsplib.dll

6.2.1000.5369

79,544

11-Dec-2013

20:34

Axsetupui.exe

6.2.1000.5369

211,632

11-Dec-2013

20:34

Axutillib.dll

6.2.120.0

929,968

09-Jan-2014

15:39

Microsoft.dynamics.servicing.operations.dll

6.2.1000.3174

41,712

11-Dec-2013

20:34

Axsetupsp.resources.dll

6.2.147.8303

387,776

09-Jan-2014

15:39

Axsetupsp.resources.dll

6.2.147.8303

375,488

09-Jan-2014

15:39

Axsetupsp.resources.dll

6.2.147.8303

375,488

09-Jan-2014

15:39

Axsetupsp.resources.dll

6.2.147.8303

379,584

09-Jan-2014

15:39

Axsetupsp.resources.dll

6.2.147.8303

379,584

09-Jan-2014

15:39

Axsetupsp.resources.dll

6.2.147.8303

371,392

09-Jan-2014

15:39

Axsetupsp.resources.dll

6.2.147.8303

375,488

09-Jan-2014

15:39

Axsetupsp.resources.dll

6.2.147.8303

383,680

09-Jan-2014

15:39

Axsetupsp.resources.dll

6.2.147.8303

395,968

09-Jan-2014

15:39

Axsetupsp.resources.dll

6.2.147.8303

375,488

09-Jan-2014

15:39

Axsetupsp.resources.dll

6.2.147.8303

379,584

09-Jan-2014

15:39

Axsetupsp.resources.dll

6.2.147.8303

387,776

09-Jan-2014

15:39

Axsetupsp.resources.dll

6.2.147.8303

375,488

09-Jan-2014

15:39

Axsetupsp.resources.dll

6.2.147.8303

375,488

09-Jan-2014

15:39

Axsetupsp.resources.dll

6.2.147.8303

375,488

09-Jan-2014

15:39

Axsetupsp.resources.dll

6.2.147.8303

379,584

09-Jan-2014

15:39

Axsetupsp.resources.dll

6.2.147.8303

379,584

09-Jan-2014

15:39

Axsetupsp.resources.dll

6.2.147.8303

379,584

09-Jan-2014

15:39

Axsetupsp.resources.dll

6.2.147.8303

395,968

09-Jan-2014

15:39

Axsetupsp.resources.dll

6.2.147.8303

375,488

09-Jan-2014

15:39

Axsetupsp.resources.dll

6.2.147.8303

416,448

09-Jan-2014

15:39

Axsetupsp.resources.dll

6.2.147.8303

371,392

09-Jan-2014

15:39


Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained here in is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.

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