This article applies to Microsoft Dynamics AX for the Russia (ru) region.


This article describes that a country-specific update is available to comply with the Russian legislation requirements of customer return restrictions in a retail store in Microsoft Dynamics AX 2012 R2.

More Information

According to the Russian legislation, the following restrictions are imposed by regulation on customer returns in retail stores in Russia:

  • It is not allowed to process a customer return through a POS and fiscal printer, if the return is related to another shift.

  • It is not allowed to return items from some specific item groups such as drugs, underwear, and so on.

To use this new feature, follow these steps:

  1. Set the Return during different shift and Allow return of non-returnable items permission groups under the following location:

    Retail/ Setup/ POS/ Permission groups

  2. If necessary, change the described parameters for specific workers under the following locations:

    Retail/ Common/ Workers setup on Retail/ POS permissions

  3. Set the Disallow item return property for Retail product hierarchy under the following location:

    Retail /Setup/ Category hierarchies/ Retail product hierarchy, on the Retail product properties tabAnd, run the Update product operation located on the current form, or run the Mass update worksheet periodic operation under the following location:

    Retail/ Periodic/ Mass update worksheet

  4. If necessary, set the Disallow item return property for specific released products under the following location:

    Product information management/ Common/ Released products, on the Retail tab

  5. Run the Synch Service Jobs.

  6. Find the receipt to return in POS. If the user has permission to return non-returnable items, the new column, Non-returnable item, on the Return item dialog box will display flag for non-returnable item. According to the user permission, the system will allow or disallow the return of non-returnable item.

  7. During the return processing, the system will check that the current shift and the register are equal to original receipt shift and the register. According to the user permission, the system will allow or disallow the return in POS.

Hotfix information

A supported hotfix is available from Microsoft. There is a "Hotfix download available" section at the top of this Knowledge Base article. If you are encountering an issue downloading, installing this hotfix, or have other technical support questions, contact your partner or, if enrolled in a support plan directly with Microsoft, you can contact technical support for Microsoft Dynamics and create a new support request. To do this, visit the following Microsoft website: You can also contact technical support for Microsoft Dynamics by phone using these links for country specific phone numbers. To do this, visit one of the following Microsoft websites:

Partners special cases, charges that are ordinarily incurred for support calls may be canceled if a Technical Support Professional for Microsoft Dynamics and related products determines that a specific update will resolve your problem. The usual support costs will apply to any additional support questions and issues that do not qualify for the specific update in question.

Installation information

If you have customizations for one or more of the methods or the tables that are affected by this hotfix, you must apply these changes in a test environment before you apply the hotfix in a production environment.

For more information about how to install this update, click the following article number to view the article in the Microsoft Knowledge Base:

893082 How to install a Microsoft Dynamics AX hotfix


You must have Microsoft Dynamics AX 2012 R2 with update 2873733 installed to apply this update.
For more information about update 2873733, click the following article number to view the article in the Microsoft Knowledge Base:

2873733 A country-specific update that supports the integration of POS with fiscal printers in Russia in Microsoft Dynamics AX 2012 R2

Restart requirement

You must restart the Application Object Server (AOS) service after you apply this hotfix.

File information

The global version of this update has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

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