This article applies to Microsoft Dynamics AX 2012 R2 for all regions.
Symptoms
You use case management in Microsoft Dynamics AX 2012 R2 to create a new case. When you create the new case when an existing case is selected on the list page, the case is unexpectedly associated with the selected case. You would expect that the case association (on the Associations fast tab) would be blank.
Resolution
Hotfix information
A supported hotfix is available from Microsoft. There is a "Hotfix download available" section at the top of this Knowledge Base article. If you are encountering an issue downloading, installing this hotfix, or have other technical support questions, contact your partner or, if enrolled in a support plan directly with Microsoft, you can contact technical support for Microsoft Dynamics and create a new support request. To do this, go to the following Microsoft website:
https://mbs.microsoft.com/support/newstart.aspxYou can also contact technical support for Microsoft Dynamics by telephone by using these links for country specific telephone numbers. To do this, go to one of the following Microsoft websites:
Partners
https://mbs.microsoft.com/partnersource/supportCustomers
https://mbs.microsoft.com/customersource/support/information/SupportInformation/global_support_contacts_eng.htmIn special cases, charges that are ordinarily incurred for support calls may be canceled if a Technical Support Professional for Microsoft Dynamics and related products determines that a specific update will resolve your problem. The usual support costs will apply to any additional support questions and issues that do not qualify for the specific update in question.
Installation information
We recommend that you apply the hotfix in a test environment before you apply the hotfix in a production environment.
For more information about how to install this hotfix, click the following article number to go to the article in the Microsoft Knowledge Base:
893082 How to install a Microsoft Dynamics AX hotfix
Prerequisites
You must have Microsoft Dynamics AX 2012 R2 installed to apply this hotfix.
Restart requirement
You must restart the Application Object Server (AOS) service after you apply this hotfix.
This hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
|
File name |
File version |
File size |
Date |
Time |
Platform |
|---|---|---|---|---|---|
|
Aximpactanalysis.exe |
Not Applicable |
61,136 |
04-Feb-2013 |
14:21 |
x86 |
|
Axupdate.exe |
Not Applicable |
61,120 |
04-Feb-2013 |
14:21 |
x86 |
|
Licensetermsar.rtf |
Not Applicable |
2,173 |
04-Feb-2013 |
14:20 |
Not Applicable |
|
Licensetermscs.rtf |
Not Applicable |
91,247 |
04-Feb-2013 |
14:20 |
Not Applicable |
|
Licensetermsda.rtf |
Not Applicable |
101,181 |
04-Feb-2013 |
14:20 |
Not Applicable |
|
Licensetermsde.rtf |
Not Applicable |
116,642 |
04-Feb-2013 |
14:20 |
Not Applicable |
|
Licensetermsen.rtf |
Not Applicable |
102,374 |
04-Feb-2013 |
14:20 |
Not Applicable |
|
Licensetermses.rtf |
Not Applicable |
96,985 |
04-Feb-2013 |
14:20 |
Not Applicable |
|
Licensetermset.rtf |
Not Applicable |
102,895 |
04-Feb-2013 |
14:20 |
Not Applicable |
|
Licensetermsfi.rtf |
Not Applicable |
106,101 |
04-Feb-2013 |
14:20 |
Not Applicable |
|
Licensetermsfr.rtf |
Not Applicable |
130,011 |
04-Feb-2013 |
14:20 |
Not Applicable |
|
Licensetermshu.rtf |
Not Applicable |
93,010 |
04-Feb-2013 |
14:20 |
Not Applicable |
|
Licensetermsis.rtf |
Not Applicable |
36,458 |
04-Feb-2013 |
14:20 |
Not Applicable |
|
Licensetermsit.rtf |
Not Applicable |
115,086 |
04-Feb-2013 |
14:20 |
Not Applicable |
|
Licensetermsja.rtf |
Not Applicable |
105,917 |
04-Feb-2013 |
14:20 |
Not Applicable |
|
Licensetermslt.rtf |
Not Applicable |
122,674 |
04-Feb-2013 |
14:20 |
Not Applicable |
|
Licensetermslv.rtf |
Not Applicable |
105,401 |
04-Feb-2013 |
14:20 |
Not Applicable |
|
Licensetermsnb-no.rtf |
Not Applicable |
115,700 |
04-Feb-2013 |
14:20 |
Not Applicable |
|
Licensetermsnl.rtf |
Not Applicable |
110,040 |
04-Feb-2013 |
14:20 |
Not Applicable |
|
Licensetermspl.rtf |
Not Applicable |
116,322 |
04-Feb-2013 |
14:20 |
Not Applicable |
|
Licensetermspt-br.rtf |
Not Applicable |
101,514 |
04-Feb-2013 |
14:20 |
Not Applicable |
|
Licensetermsru.rtf |
Not Applicable |
148,577 |
04-Feb-2013 |
14:20 |
Not Applicable |
|
Licensetermssv.rtf |
Not Applicable |
115,453 |
04-Feb-2013 |
14:20 |
Not Applicable |
|
Licensetermsth.rtf |
Not Applicable |
153,768 |
04-Feb-2013 |
14:20 |
Not Applicable |
|
Licensetermszh-hans.rtf |
Not Applicable |
99,245 |
04-Feb-2013 |
14:20 |
Not Applicable |
|
Dynamicsax2012r2-kb2805252-foundation.axmodel |
6.2.1000.801 |
13,144 |
03-Apr-2013 |
14:21 |
Not Applicable |
|
Dynamicsax2012r2-kb2805252-syplabels.axmodel |
6.2.1000.801 |
1,354,072 |
03-Apr-2013 |
14:21 |
Not Applicable |
|
Axsetupsp.exe |
6.2.139.8316 |
1,390,784 |
04-Feb-2013 |
14:21 |
x86 |
|
Axutillib.dll |
6.2.120.0 |
929,560 |
03-Apr-2013 |
14:21 |
x86 |
|
Microsoft.dynamics.servicing.operations.dll |
6.2.73.8303 |
37,168 |
04-Feb-2013 |
14:21 |
x86 |
|
Axsetupsp.resources.dll |
6.2.147.8303 |
387,368 |
03-Apr-2013 |
14:21 |
x86 |
|
Axsetupsp.resources.dll |
6.2.147.8303 |
375,080 |
03-Apr-2013 |
14:21 |
x86 |
|
Axsetupsp.resources.dll |
6.2.147.8303 |
375,080 |
03-Apr-2013 |
14:21 |
x86 |
|
Axsetupsp.resources.dll |
6.2.147.8303 |
379,176 |
03-Apr-2013 |
14:21 |
x86 |
|
Axsetupsp.resources.dll |
6.2.147.8303 |
379,176 |
03-Apr-2013 |
14:21 |
x86 |
|
Axsetupsp.resources.dll |
6.2.147.8303 |
370,984 |
03-Apr-2013 |
14:21 |
x86 |
|
Axsetupsp.resources.dll |
6.2.147.8303 |
375,080 |
03-Apr-2013 |
14:21 |
x86 |
|
Axsetupsp.resources.dll |
6.2.147.8303 |
383,272 |
03-Apr-2013 |
14:21 |
x86 |
|
Axsetupsp.resources.dll |
6.2.147.8303 |
395,560 |
03-Apr-2013 |
14:21 |
x86 |
|
Axsetupsp.resources.dll |
6.2.147.8303 |
375,080 |
03-Apr-2013 |
14:21 |
x86 |
|
Axsetupsp.resources.dll |
6.2.147.8303 |
379,176 |
03-Apr-2013 |
14:21 |
x86 |
|
Axsetupsp.resources.dll |
6.2.147.8303 |
387,368 |
03-Apr-2013 |
14:21 |
x86 |
|
Axsetupsp.resources.dll |
6.2.147.8303 |
375,080 |
03-Apr-2013 |
14:21 |
x86 |
|
Axsetupsp.resources.dll |
6.2.147.8303 |
375,080 |
03-Apr-2013 |
14:21 |
x86 |
|
Axsetupsp.resources.dll |
6.2.147.8303 |
375,080 |
03-Apr-2013 |
14:21 |
x86 |
|
Axsetupsp.resources.dll |
6.2.147.8303 |
379,176 |
03-Apr-2013 |
14:21 |
x86 |
|
Axsetupsp.resources.dll |
6.2.147.8303 |
379,176 |
03-Apr-2013 |
14:21 |
x86 |
|
Axsetupsp.resources.dll |
6.2.147.8303 |
379,176 |
03-Apr-2013 |
14:21 |
x86 |
|
Axsetupsp.resources.dll |
6.2.147.8303 |
395,560 |
03-Apr-2013 |
14:21 |
x86 |
|
Axsetupsp.resources.dll |
6.2.147.8303 |
375,080 |
03-Apr-2013 |
14:21 |
x86 |
|
Axsetupsp.resources.dll |
6.2.147.8303 |
416,040 |
03-Apr-2013 |
14:21 |
x86 |
|
Axsetupsp.resources.dll |
6.2.147.8303 |
370,984 |
03-Apr-2013 |
14:21 |
x86 |
References
For information about case management in Microsoft Dynamics AX 2012 R2, see Cases [AX 2012].
Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.
