What is care navigation in Microsoft Copilot?
The care navigation feature in Copilot is designed to help you find relevant information about medical care providers by aggregating and presenting data from external sources. Copilot Health connects to real‑time US provider directories so users can search for clinicians by specialty, location, languages spoken and insurance coverage.
Is care navigation a recommender system?Â
No, care navigation does not function as a recommender system. It does not use algorithms to predict or suggest providers based on user behavior, history, or inferred preferences. There is no personalization or recommendation logic applied, and the system does not learn from user choices or interactions. All provider options are presented impartially, ensuring you retain full control over how you view and select information.
How can I submit feedback if I notice something is wrong?
You can submit feedback by selecting the thumbs down icon below the response from Copilot. You can provide feedback in feedback form for any factual inaccuracies in provider information, with an emphasis on critical fields such as insurance participation or practice location. You do not need to provide any of your own personal information.
What is the source of data being used for the care navigation feature?
For Copilot users in the United States, this data is sourced from H1 Ribbon.
