An error occurs in Microsoft Dynamics CRM 2011: "The report execution {ID} has expired or cannot be found. rsExecutionNotFound"


Any report run through the Microsoft Dynamics CRM 2011 Data source that is utilizing the Microsoft Dynamics CRM 2011 Data Extensions is showing a RSExectutionNotFound in the CRM User Interface. The SSRS log and platform trace will show the error message below. 

The report execution [id] has expired or cannot be found. (rsExecutionNotFound)

Users may also may see the error below. 

ERROR: Throwing Microsoft.ReportingServices.Diagnostics.Utilities.ReportServerStorageException: An error occurred within the report server database. This may be due to a connection failure, timeout or low disk condition within the database.


This can be caused by two timing issues

Cause 1:
The time zone settings on all of the server components did not match. 

Cause 2:
The server system time has a discrepency of 5 minutes or more. 


Both resolutions need to be completed and verified across all servers of a Microsoft Dynamics CRM deployment. This would include the Microsoft SQL server, the SSRS server, as well as all Microsoft Dynamics CRM servers.

Resolution 1:
Correct the time zone settings across the servers so that all of the servers are utilizing the same time zone. 

Resolution 2:
Correct the system time across the servers so that the entire system is within 5 minutes of all servers. 

Need more help?

Expand your skills
Explore Training
Get new features first
Join Microsoft Insiders

Was this information helpful?

Thank you for your feedback!