Symptoms

When attempting to configure Microsoft Dynamics CRM for Outlook using the Configuration Wizard, you receive the following error:

"Cannot connect to Microsoft Dynamics CRM server because we cannot authenticate your credentials. Check your connection or contact your administrator for more help."

In the CRM Configuration log, (default location: C:\Users\username\AppData\Local\Microsoft\MSCRM\Logs\Crm50ClientConfig.log), you will see an error similar to the following:

Error| Error connecting to URL: https://dev.crm.dynamics.com/XRMServices/2011/Discovery.svc Exception: Microsoft.Crm.Passport.IdCrl.IdCrlException: InitializeEx()
at Microsoft.Crm.Passport.IdCrl.FederationLogOnManager.Initialize(String environment)
at Microsoft.Crm.Passport.IdCrl.FederationLogOnManager..ctor(String environment)
at Microsoft.Crm.Outlook.ClientAuth.PassportAuthProvider`1.GetLogonManager()
at Microsoft.Crm.Outlook.ClientAuth.PassportAuthProvider`1.SignIn()
at Microsoft.Crm.Outlook.ClientAuth.ClientAuthProvidersFactory`1.SignIn(Uri endPoint, Credential credentials, AuthUIMode uiMode, IClientOrganizationContext context, Form parentWindow, Boolean retryOnError)
at Microsoft.Crm.Application.Outlook.Config.DeploymentsInfo.DeploymentInfo.LoadOrganizations(AuthUIMode uiMode, Form parentWindow, Credential credentials)
at Microsoft.Crm.Application.Outlook.Config.DeploymentsInfo.InternalLoadOrganizations(OrganizationDetailCollection orgs, AuthUIMode uiMode, Form parentWindow)

Cause

Windows Live ID Sign-in Assistant service is not running

Resolution

Start/Restart the Windows Live ID Sign-In Assistant

  1. Click on Windows button and within "Search programs and files" type in Services.msc

  2. Locate Windows Live ID Sign-in Assistant and verify the Startup Type is set to Automatic.

  3. If the Startup Type is not set to Automatic, do the following:

    1. Double click on Windows Live ID Sign-in Assistant

    2. Change Startup type to Automatic

    3. Click on Start

    4. Click on OK

  4. If the Startup Type is set to Automatic, verify the status is set to Started. If the status is not set to Started, then do the following:

    1. Select the Windows Live ID Sign-in Assistant

    2. Right-click on it and go to Start


  5. If the Startup Type is set to Automatic and the status is set to Started, do the following:

    1. Select the Windows Live ID Sign-in Assistant

    2. Right-click on it and go to Restart


If you experience any errors when trying to start the Windows Live ID Sign-in Assistant, try uninstalling and reinstalling the service:

1. Point to the Start menu, click Control Panel, and select Programs and Features

2. Find and right-click Windows Live ID Sign-in Assistant. Select uninstall

3. Reinstall Windows Live ID Sign-in Assistant from http://www.microsoft.com/download/en/details.aspx?id=15106

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