Symptoms
Consider the following scenario:
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You deploy some public folder databases in a Microsoft Exchange Server 2010 environment, and the environment contains multiple Active Directory sites.
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A user’s mailbox is located on a Mailbox server that has no public folder databases.
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The user tries to retrieve the public folder hierarchy or the public folder content.
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The default public folder server is unavailable.
In this scenario, Exchange Server 2010 returns a random public folder server without considering network distance or network speed. However, you expect the Exchange server to return a public folder server that is either nearby or highly connected.
Cause
This issue occurs because the Exchange server randomly selects a public folder server from the same administrative group regardless of the connection cost or the network access speed.
Resolution
To resolve this issue, install the following update rollup:
2785908 Description of Update Rollup 5 version 2 for Exchange Server 2010 Service Pack 2
Status
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
More Information
For more information about public folders, go to the following Microsoft website:
General information about public foldersFor more information about how to manage public folders, go to the following Microsoft website:
Managing public folders For more information about a similar issue, click the following article number to view the article in the Microsoft Knowledge Base:
2409597 You cannot open a public folder item when the server that holds the public folder database is stopped in an Exchange Server 2010 environment
