Symptoms
Consider the following scenario:
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You set up a Microsoft Office Communications Server 2007 R2, Response Group service to forward an incoming call when there are no members in the group to answer the call.
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The number that the call is forwarded to is a Public Switched Telephone Network (PSTN) number.
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You call this Response Group by using Office Communicator.
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No member in the group answers your call.
In this scenario, the call cannot be forwarded.
Resolution
To fix this problem, install the following cumulative update:
2284304 Description of the cumulative update for Office Communications Server 2007 R2, Response Group Service: July 2010
Status
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
