Symptoms

In rare conditions and under heavy loads, several Host Integration Server-related services on the system fail.

Cause

This problem occurs because of a lack of elements and headers in the buffer pool. The Application log contains Event 684 and 685 entries that are logged by the Manage Agent (MngAgent) or Manage Client (MngCli) process.

Resolution

Cumulative update information

The fix for this problem is included in the following cumulative updates for Host Integration Server:

Cumulative update 3 for Host Integration Server 2016

Cumulative update package 5 for Host Integration Server 2013

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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